The Exchange — Local services in Willoughby

Edit: Avoid this particular location like the plague. The "manager" is young with past gamestop experience. I can tell by the way she carelessly tears my discs from the cases at the register for no good reason. The discs are checked before being stocked and again by myself at the case. This carelessness causes the inside rings to begin cracking. Nothing like carelessly causing damage to a sold product that isn't yours. Also by the way she destroyed my cover art over a gamestop sticker was another giveaway. The "manager" has also been unwilling to budge on titles they've overpriced on numerous occasions.

My last straw was an abused copy of Silent Hill HD collection they laid out for $45. This game is selling consistently for no more than $30. Yet the manager (mad she had to replace DMC HD Collection) tells me the titles selling consistently at $50 and she'll be "staying firm" on the price. I laughed and walked out.

As proof she's not only grudgingly denied price changes, but is also a liar, I've ordered the title brand new for under $40.

I won't be returning to this particular Exchange due to the "managements" inability to come within reasonable pricing on multiple different titles. Also due to the managers carelessness when handling my products at the register. I have asked at least 2 other Exchanges for price corrections which I was not denied. I also receive much better service. This is how you earn a customer for life, rather than losing them.

Luckily for The Exchange you can go right to the register and order titles from other locations. While this absolutely ruins the nostalgia of title hunting I prefer the better service and pricing at my local Exchange.

Original: I love The Exchange and have been going here for quite some time. I'm currently collecting some Xbox360 titles before they become harder/more expensive to obtain. However, today after picking out 2 gems in perfect condition I had a bad experience. After paying for the games the cashier proceeded to go behind the dust cover and pick off a $12.99 GameStop sticker causing significant damage. In the process the what was perfect cover art was shoved into the recess of the case crinkling and even perforating the cover. I hate to be that guy but had the art, book and disc not been in perfect condition I wouldn't have bothered. Now I'm waiting for a "replacement" to be delivered as it was the only copy at their location. Hopefully the cover art will be in just as nice of condition or I will be returning the game.

Moral: Make modifications before you sell the game, not after. Consider the irreplaceability of the retro products and be much more careful. Take the time to do it right...

I frequent every Ohio exchange store weekly to get games for my collection and this store is by far the worst of them. The employees all look like they are in need of a shower and do not care to actually help you. The last visit I made I was looking at a Super Nintendo game that they have had there for almost a year and I wanted to buy it so I asked if they could come down just $10 off the price of 140 and they said no it’s the only copy in the company so we can’t discount it, well that’s just a lie as I buy from multiple exchanges every week and every other store will come down a little if it’s been sitting on the shelf for a while! On top of that every manager I have dealt with there has always been a pain to deal with when it comes to buying or selling. They overprice everything including systems and games that just sit around so the inventory is always the same. They nitpick condition when buying but won’t price the heavily beat up boxed games they have on the shelves to accommodate for condition. There’s currently a broken nes on their wall in the box they want 150 for. So they buy broken systems and will try to sell them, but they won’t offer you anything for them or take them in otherwise? It’s really confusing to me why or how they think they can get 150 for a box and a broken console? This store needs a full overhaul on how to price and a brand new staff that actually cares. Just to throw out one more reason to avoid this one, if you collect pokemon be prepared to have to ask someone to open the case cause they don’t sticker the cards on the side of the cases instead they leave them in clear jewel cases with no pricing till you get them out of the case to see not only what card but how much. I also found out that the cards that are in there that any card store wouldn’t take were sold to the store by an employee so they are priced in NM condition when they are in...

This is old news, but I feel like I need to share this because i was thinking of trading some games and remembered why I won't come to this store again. Basically, I made some trades to get Jedi:Survivor.(been going there from time to time for a couple years at this point, not the best trade value, but it wasn't Gamestop). Got it, finished it and by that time Final Fantasy 16 just came out so i was going to trade Jedi: Survivor towards FF 16. They took the game, said to give them a few minutes to figure out the trade value, 5-10 minutes later I'm told they cannot take it because they had too many copies of the game in stock. Really? You're not going to take a game that came out two months ago? Also when I was about to drop another $40-50 on something else and here's another point selling pre-owned is more profit for you, right?. I ended up going to Gamestop which is a shame because I've always loved stores like this. I understand it's a chain store but not as corporate or at all is what I thought. I get it if it's an older game or sport's games.The death of physical media especially games has been a hot topic as of late,I really don't want to see it die out, so this kinda baffled me.I know I'm just one person, so losing my business wouldn't be a big deal, but you kinda did...