The Honey Baked Ham Company — Restaurant in Willoughby

I love honey baked ham. But the service was terrible last experience there. There was a whole group of people waiting in line for about an hour and a worker named Trudy ( excuse me if I spelled that wrong started kicking people out screaming at them saying If you do not have a reservation you’re wasting your time here you can all get in your cars and leave. That’s not the type of person who should be working there and then on top of that when somebody asked why we weren’t told before hand all she did was look at the lady and tell her again if you don’t have a reservation you can leave now. That is not the type of the person who should be working with the customers. For that reason alone this specific honey baked ham gets one star! Get...

I rarely write reviews but felt it necessary to counter some of the negative reviews I have seen. First time every going to honey baked ham and the employee who helped me was wonderful! It was very hectic inside (a couple days before Xmas) and she still answered all of my questions with patience and sincere kindness. I believe her name was Ann (apologies if I’ve misspelled that). Everything was pretty clear as far as where to go if you had already paid or if you needed to pay at register, yet many customers were in the wrong lines. There was signage right as you walked through the door. I’m not sure what others have experienced, but my experience was phenomenal. Ann deserves a pay raise! Not a thank you and gift card,...

I had mistakingly ordered from wrong store my bad but cashier (very nice and pleasant) told me to just cancel the other one. I asked her if she had number or could call for me. She said I could call . Manager chimed in and said I can call myself. Then telling her “you know that is not how we do that here.” You don’t degrade a cashier or subordinate in front of a customer. Hence no other customer in the store . Store manager was a guy that needs customer service etiquette as he was very rude . After years of going to that store I will never buy from there again . Five stars are for the cashier , the manager gets zero stars so...