Home Again Wilmington — Local services in Wilmington

My boyfriend and I walked into Home Again Wilmington this morning around 10:15am looking to shop for a few items for our new home after ours was destroyed by Hurricane Florence. We had a few pieces in mind that we had seen on the store's Facebook & Instagram pages and loved but when we arrived they were no longer available, which is the name of the game in this business. We understood and kept looking around the store at other pieces because they really do have some beautiful items.

When we walked in we were not greeted, even though the couple in front of us and the couple behind us were. I chalked it up to the story being slightly busy and the sale associates probably just didn't notice us but the more we walked around and seemed to be ignored I started to wonder if it was because of the way we were dressed (not that it should have mattered.) I was wearing a pair of lululemon tights, a t-shirt, ball cap, and Nike sneakers and my boyfriend was dressed in a similar manner because we were out running errands and shopping all day. Compared to everyone else in the store we were definitely "under dressed," but I didn't really think it mattered how we were dressed if we were there to purchase thousands of dollars worth of furniture.

We found a sales associate and asked the young lady about some of the pieces we had seen online and she informed us that they were no longer in stock and then said that couches were scattered around the store and to just have a look around so we did. We found a beautiful sectional for $1,200 and asked another associate for help. We spoke with her for about 5-7 minutes about the piece and then sat there for a little while longer talking amongst ourselves about a possible purchase. The manager/owner (unsure of her position) looked at us but never spoke or offered her assistance.

We then walked around a little more to think things over and look at other pieces (bar stools, pillows, a coffee table, and a chest) and came back to the register to finally purchase the couch. At this point, we had been in the store about 20-30 minutes and had inquired about the couch to two different sales associates and had expressed our interest in making a purchase. When we got to the register to pay the manager/owner looked at the tag and said something to the effect of "This one has a person listed as a courtesy call. We have to call them and they have 5 minutes to respond if they want to buy the piece. If not, you can purchase it." At this point I was a little confused because we had been looking at this couch for quite some time and nobody had mentioned this policy to us.

So we were there at the register and the manager/owner called the person and they did end up deciding to purchase over the phone. They 2 sale associates and manage/owner looked at us from the register and just said that the other person decided to purchase the couch and that it was no longer for sale. Not once did any of them offer to show us other pieces or ask us if there was anything else we were interested in. They all just stared at us as if waiting for us to leave. It was a very awkward and uncomfortable experience for both of us and we left feeling very devalued and just sort of shrugged off by the staff. In fact, we were interested in purchasing another $400-$500 worth or merchandise but left after the way we were treated.

In short, the store does have some beautiful pieces of furniture and the prices are reasonable but we were treated very poorly by some of the staff (not everyone, there was a nice sales associate who was very helpful.) I can only attribute this to maybe the way we were dressed and them thinking we might not have money to spend? I just don't see any other reason they would be helping the other people in the store and ignoring us even though we were interested in several items. I really hope this is not the case and that no one else is treated this way but it was our experience today that was so unfortunate. We would not recommend to other friends in the area nor will we be returning to furnish...

I just bought a new couch the past week and I absolutely LOVE it; however, before I purchased I saw that the throw pillows that came with it were priced separately. I was told that they didn't come with the couch, but it was made out of the same material, color, and design as the couch. After pointing this out, I got two of the pillows included with the price of the couch but still had to pay extra for the other two. I looked up the same exact couch online at NUMEROUS different stores and saw that it is supposed to come with all four throw pillows. The price of the couch was the same as the rest I found online, so it wasn't lowered to make up for removing the throw pillows from the set. This is probably a way for them to make more money off of their furniture. I feel taken advantage of and scammed, and I'm quite upset that I had to spend money on throw pillows that are supposed to be included with the couch. I've never seen a furniture store remove items from a set without at least adjusting the price. I still have to furnish the rest of my living room and bedroom and I'm not sure that I'll be coming back...

Thank you for your help! I found exactly what I wanted in a dark chocolate sofa, an off white long credenza with 6 drawersand a bottom shelf, an aqua round coffee table that was perfectly sized to fit my sofa AND an off white end table that completed the look. Not to mention the 4 pillows that were a steal at $5 each with zipper covers. It is more than the items themselves. It was the way they were showcased. Giving me ideas to create a space of my own. The staff was friendly, did not hover over me and best of all answered questions and made suggestions. I walked out so pleased. And seriously when does furniture shopping in just one trip yield such satisfaction? At Home...