Riverfront Events — Local services in Wilmington

Brides beware. I’m not sure where to start with this one. I had an amazing wedding here. The venue itself is gorgeous. The food was fantastic. My wedding is one of the most talked about weddings amongst my family of people who had a fantastic time the issues start about a year out from the wedding originally when I booked I worked with one sales person and they checked off every single box for me to book and plan my wedding at this venue and with the sales team six months after that something changed, that original sales person was no longer there and I got switched over to a new person. I reiterated all of my checkboxes that I needed to say and make sure we’re going to be done since my conversation with the original sales person. My new sales person told me some key things were no longer going to be done. For example, when originally booking and looking at past reviews, it was said that if you were centerpieces and decor were just already made it all they had to do is be put out and I am a type a bride, so I had photos And everything all boxed in individually that just needed to be put from the box one to the tables I was told with my new sales person that that was not their job. They were not going to set up my decor at all I was gonna have to have a separate team for that that is not something that they ever did and that was not something that they were going to bend for me. Sure fine OK we can let that go then we were never told that they had their own bakery for desserts and sweets they were always suggesting bakeries nearby, and they had a list of preferred bakers. We went to one of their preferred bakers had an amazing time everything is booked. Everything is taken care of until about three weeks out leading up to the wedding , for some reason, they called my Baker on my behalf and tried to say that we were no longer going with them, and that we were going to use the in-house baker when that was never established. I was extremely disappointed because that was never communicated. It was also never communicated that they had an in-house baker. They tried to tell me that their preferred vendor donuts were not going to fit on their donut wall, and my baker that we picked had to bring donuts to the salesperson and her team, to prove that the donuts would fit, I don’t understand why we had to go through any of that 3 to 4 weeks out from the wedding when I’m under the impression that everything is already taken care of. The main sales person that I communicated with started getting very negative very short with any questions I had trying to finalize and make sure that everything was good to go towards the end. It was like anything I requested or any question I had was just met with no and absolutely not, no way. That’s not how a bride Wants to feel leading up to her wedding. I was speaking to friends and family about how I was feeling and everything I was dealing with when I actually was made aware that the sales person I was working with is engaged to the head manager, who would be the person that you would contact if you were having an issue with the first manager so instead of contacting him, I ended up speaking with the vice president of the company and she was very accommodating very understanding was able to work with me and get some of the kinks worked Out. It had gotten to the point where I no longer wanted that sales manager on site the day of my wedding because I wanted it to be only positive vibes. I know, for a fact, that I am not the only bride who has requested this. I also know that it definitely did play a role in how the other staff treated me that day. On the way down from my bridal suite, I requested to not see my husband until I came down the aisle and they had a walkie-talkie system that they were communicating for my dad and I to walk down. I still as I’m walking up to my ceremony almost seen my husband to the fact where he could possibly almost see me. I am out of character room I just wish that I would’ve seen a review like this. I also think other brides are afraid to post a...

PLEASE READ THIS REVIEW BEFORE BOOKING YOUR NEXT EVENT

I had a recent baby Shower at River Front Events. I want to start out by saying that the Food was amazing.

The services however was unacceptable. When I first walked in to the place, I introduced myself to the workers. The Event Coordinator wasn’t even present. I am in great shock because there were no guidance whatsoever. Like I had an open bar for 2 hours and no one announced when the open bar would start.( Like I’m pregnant I don’t need to worry about the small things.. I finished decorations, and had to use the restroom to get ready in. Someone should of told the guests when the open bar would start and food etc) whenever my guests asked about coffee, it was extra even though I paid for everything.

When I finally did get a chance to sit down. I would look around and would try to find someone to ask a question but no one would be present. They would serve whatever needed to be served then leave us alone completely. It’s like your in no man’s land waiting for that help…

Also, here is the BEST part. My husband got charged an additional ~$7 for confetti. There was only confetti in some of the balloons. Why is there a charge for SOMETHING WE HAD ALREADY CLEANED!!! They literally gave us the dust pan and a broom to clean. I get we had to take down our own decorations. However no one mentioned we had to do others job..Like what’s the point of a service fee? WHERE WAS THE SERVICE besides serving the food?

I had compliments about my event. But I will tell my guests not to Book Riverfront Events due to lack or organization, inconsistency, and bad service.(5 stars for food, 2...

We recently hosted our parent's 50th Wedding Anniversary at the Riverfront Events Center and I cannot tell you how many guest raved about the venue and the evening. Yassmin Zahran (Event Manager), who was our main contact in planning, was on top of every detail and concern we had. Every special request (moving some seating into the cocktail area for older guests, vegetarian options, and accommodating diabetic guests and citrus allergies) was handled seamlessly and with great care. The recommended vendor list made finding a cake and florist a breeze, even with planning from out of state. The team who helped us the night of our event, led by the Event Coordinator, Val Howell, and Event Captain, Tina Zahran, were knowledgable, attentive and so helpful. The bartender, David Poppiti, was swift and friendly. And, to save (perhaps) the best for last? The food (a HUGE thank you to Chef Michael Sheridan). Guests absolutely raved about the food- especially the cocktail bites. With such a variety of tasty morsels to choose from, it was easy to create a menu that could please the entire party (hard to say which were the faves but the Soy-Ginger Beef Tenderloin & Mango Skewers, the Baked Brie & Raspberry Bites and the Bacon Wrapped Scallops were definitely raved about!). The cocktail bites, our seated meals, and desserts were all amazing. We loved our evening and the space was absolutely perfect for our event- even accommodating our photo montage video on the tvs during our cocktail hour. Thank you, all, so much for helping us build such...