Rowan Winter Park Village — Local services in Winter Park

Only posting this to maybe save someone else from having a similar experience to me. I have been thinkijg about getting my tragus pierced for a while now and thought this would be a fun place to have this done. Last Saturday I walked into the store with just the intention of learning more about the place (did not plan on getting the piercing that day.) I’m assuming it was a manager that greeted me, she asked what she could do for me… I said I was interested in coming in next weekend for a tragus piercing. She said that is something they offer and pointed me to the jewelry and told me I could make an appointment online for the service when I was ready.

Fast forward a week later I made an appointment for Friday at 5 (mind you they have literally every time slot available to select for a needle piercing.) I walk in and say I have an appointment at 5 and the same manager from my last visit greets me. She said “ok let me get you checked in what are you wanting done?” I said I wanted to get my tragus pierced… she then immediately says “oh sorry our woman that does needle piercings isn’t here today.” When she says this I’m really confused… why does it let you make an appointment for a time that the needle piercer isnt even available much less not working? At this point she says I could call tomorrow and MAYBE come in then. I ask “ok well will she be here tomorrow?” She then tells me she doesn’t know if she will, but I can call and find out.

Long story short I was really looking forward to my experience here and I was really turned off. If you are wanting to get a needle piercing here, I HIGHLY recommend actually calling the store… because you can make an online appointment for needle piercing basically any day or time but it’s almost a guarantee that the needle piercer won’t be there. This store should really look into turning off the ability to book online for needle piercings so someone else doesn’t have the same...

Rowan in Winter Park Village is an adorable place with a cute aesthetic. The ladies are all nice and super helpful. I have been very hesitant to get my baby’s ears pierced, so I wanted to find a place that was top of the line and when I heard about Rowan I thought for sure it was the right place. I called about two weeks ago and asked if they did tandem piercing and I mentioned it was for a baby and they said yes. They said I could request that on my appointment submission or call ahead and let them know. I called the day of my appointment and was told that they do not do tandem on anyone less than 5. However, I was assured that the nurses pierce babies all day long and they know exactly how to make the process smooth and with at least pain as possible. I felt pretty confident going into Rowan. Sadly, after paying for the piercing I noticed one piercing wasn’t on the marked dot and was higher than the other. They immediately offered a retry or the option to come back another time free of charge. It was just disappointing at almost $200 later that I’m going to have to put my baby through that again. I understand this could’ve happened anywhere, especially with a baby who is fighting and squirming, but it just feels like there was some level of trust and expectation that it would come out right the first time at that...

Brought my 3 and 2 year old here to get their ears pierced for the first time. The store was busy for it being their first full day open but that did not take anything away from the experience. I almost think it made it better because my girls got to see other girls coming out with beautiful earrings. Other customers were so sweet coming out and excitedly showing my girls their earrings and giving them encouragement for when it was their turn.

We were greeted when we walked in by super friendly staff and were called for our turn with not a long wait (we had walked in). The store itself was super clean, hygienic, and organized. The store manager was extremely friendly and personable, chatting with me and my girls. She even took the time to come check on them during their piercing time and make them feel special. As we left, she called to me and my girls by name, which again, made the girls feel so special.

Crystal was amazing with my girls. She was so patient and took her time to ensure that the placement of the piercings were perfect. Her kind and calming demeanor, explaining each step as she went, kept my girls calm during the entire process. I’m convinced that’s a big reason they didn’t even cry!

Would...