Walgreens — Local services in Wolfeboro

I've been debating whether or not to post this review. Initially, I decided against it because I thought my experiences were just one-off incidents. However, today's interaction pushed me over the edge.

I had a prescription transferred to this pharmacy via the Walgreens app and called ahead to confirm it was ready before going in. For some reason, every single time I've visited—about six or seven times now—there has always been a long wait at the pharmacy. I kept telling myself that the staff, including the pharmacist, were just overworked, underpaid, and possibly frustrated with their jobs and coworkers. I assumed they were simply busy and tried to shrug it off.

But after today, I can confidently say that this pharmacy is awful. The staff is consistently rude, short-tempered, and unhelpful. Mistakes have been a constant issue since I started going there. For example, I've received text notifications that my medication was ready, only to arrive and be told it wasn’t. When dropping off prescriptions, I've been told I couldn't speak to someone at the designated drop-off window and instead had to wait in the long line—only to then be told to ask my doctor because they didn’t know the answer. But this wasn’t a doctor question; it was something the pharmacist should have addressed. In fact, my doctor specifically told me to ask them.

One time, the town lost power, and when I went to pick up a medication that was supposedly ready, I was told they were behind and couldn’t provide an estimate for when it would be available because of the power issue days before.

Today’s experience was the final straw. There is a man who works there—mid-50s, short dark hair—who is particularly unpleasant. A previous time, when my medication was supposedly ready but then wasn’t, I still purchased a different prescription that was ready. While purchasing that I also tried to purchase a single store item, and he told me he couldn’t ring it up and that I had to go to the front to check out, making me wait in line a second time for just one item. I could understand if I had a ton of items. This was just one item, and the prescription had to be purchased at the pharmacy.

When I called today, I spoke with a woman. I provided all my information and explained why I was calling. She told me she saw nothing under my name but then proceeded to mention another prescription—giving me the full name of someone associated with me as well as the type of medication and what it's for. This is a blatant HIPAA violation. Thankfully, the person whose information she disclosed wouldn’t care, but the fact that she so freely shared it makes me question how seriously they take patient confidentiality.

I asked if she could pull the prescription from the other pharmacy, as the request hadn’t gone through. Most pharmacies now require the receiving pharmacy to make the transfer request, which is what I was asking her to do. Instead, she told me I had to request it from my doctor because no prescription request had been received. When I explained this to her and asked if it was something she could handle, she simply said no—offering no assistance or explanation.

I thanked her for her time, and that was my last interaction with them. I won’t be going back (not that they care), and I will go out of my way to get my prescriptions elsewhere. I can’t imagine being so unhelpful and rude to a customer and outright refusing to do my job. Save yourself the time and frustration—take your...

The pharmacist answering the phones could be a little more personable and polite. I called to check the date of a prescription pickup.

Let me be clear, I live in Rochester and the only reason I'm going to this Walgreens is because of a national shortage/back order of my prescription. I didn't know if I was suppose to pick up the script today or tomorrow. I found out it was the latter of the two

For context it's a Friday morning. And we have a huge storm coming with about 8-14 inches of snow getting dropped on us from tonight through Saturday evening. I'm trying to see if I could pick it up early to avoid driving during the storm. My car goes into the body shop Sunday for a week so anyway to avoid hazardous conditions would be a win.

I kindly ask if she had any inclination of when the storm was suppose to end. And all I got from her (assuming this was a woman. Can't just assume nowadays) was "I'm not sure, try googling it, bye!" Then she hung up.

Obviously I can Google it, but I was on the phone having a conversation with you and was casually asking a general question to plan my day ahead.

I clearly remember why I left this town. People have no...

Absolutely horrible service. After sitting on hold with the pharmacy for about a half an hour, I took my cell phone to the store, and asked the pharmacy cashier if they were answering their phones today?. She said "yes we are". I showed her my phone with a now 58 minute hold time , which was still playing their canned recording and told her I've been on hold for almost an hour. Her response was to ask if I followed the prompts, which I did , hence the canned recording. Abruptly she ignored the problem and went into the standard questions of my date of birth etc. I was just trying to get a bottle of prescription eye drops, which she told me would take four hours to fill. I asked why four hours? It's a bottle on the shelf. She argued that it wasn't just a bottle on the shelf (which it is), there is no mixing involved, and that there were only two of them working in the pharmacy. I told her I'd be back later, which romped the sarcastic last word ( have a nice day) from her. I'm so glad Walgreens bought out the other pharmacy in town and can now offer horrible service because the next closet pharmacy is 20...