Mattress Warehouse of Woodbridge — Local services in Woodbridge Township

Mattress Warehouse Woodbridge A disappointing and misleading experience

A week ago, I decided to buy a mattress at the Mattress Warehouse Woodbridge store, attracted by their promotions and the apparent quality of their products. However, what seemed to be a good decision turned into a nightmare.

I ordered a Queen-size mattress, clearly specified in my order and confirmed by the seller. To my surprise, when I received the product, they sent me a Full-size mattress, smaller and not suitable for my needs. I immediately contacted the store to inform them of the error and request an exchange or a refund of my money.

The store's response was completely unacceptable. Instead of assuming their mistake and offering a solution, they tried to justify the incorrect shipment with vague and unconvincing excuses. Worse still, when I insisted on returning the mattress, they refused to give me my money back and also refused to exchange it for the correct size.

It is evident that this store has no interest in customer satisfaction. Their return policy is deceptive and they are only looking to take people's money without caring about the service they offer. I feel completely ripped off and frustrated by the lack of professionalism and ethics in their dealings.

I do not recommend under any circumstances buying from Mattress Warehouse Woodbridge. If you are looking for a mattress or any other product, look for a serious and reliable store, because this is definitely not it. They have lost a customer forever and I hope this review serves to alert others about their dishonest practices.

Rating: 1/10 (Only because I...

UPDATE 7/19 - store / Mattress resolved the issue below. Thank you!

UPDATE 6/29 —— delivery of this was completed, however the delivery company did not have the mattress protector with them. Since the store was close I said no problem and called the store Laureen said no problem come and pick it up this weekend. I walked in the store and a mattress protector with my name on it was held. The selling associate said he just had to update the sales order and I could be on my way. The sales order was locked and he had to call his district manager. The district manager was yelling on the phone so I could hear him. He was A rude and B insinuated I was trying to scam the store for a 69.99 mattress protector. Needless to say i left the store and told them both to keep it. The insinuations were ridiculous. Buyer beware this place is all a game their marked prices are marked high so when you get a “deal” it is regular sale price. After looking up my mattress i did not get any deal. Place should be sued for false advertisement and slander. Will never go back. Buyer Beware!!!!!

Dilip was super helpful and was able to explain differences in mattresses. Awesome experience thanks for spending the...

I recently purchased a mattress and had the pleasure of working with Dilip, and I couldn't be more satisfied with the experience. From the moment I walked in, he was friendly, knowledgeable, and attentive without being pushy. He took the time to understand my sleep preferences, explained the differences between mattress types clearly, and guided me to options that fit both my comfort and budget needs.

What impressed me most was his genuine commitment to helping me find the right mattress, not just making a sale. I never felt rushed, and every question I had was answered with patience and professionalism.

If you’re looking for top-notch service and someone who truly knows their stuff, I highly recommend...