By the Yard, Inc. — Local services in Woodbury

Nice product! However I didn’t care for the way they handled their mistake. Bought a counter height table set with umbrella and employee explicitly stated that we didn’t need to buy a base because it comes with it already (I asked about the base several times). A couple weeks later our product shows up but frustratingly with no base. Talked to the manager who said that a base is actually not included in this set and that it must have been a “miscommunication.” It wasn’t a miscommunication, the employee made a mistake and apparently didn’t know what wasn’t included when we made the order with her in the store. If we needed a base separately for our product to function, why wouldn’t it have been ordered to begin with when we had purchased the product in the store? The managers says I can either buy a base from them or from somewhere else. Extremely frustrating when I was told that the base was included in that cost when I first purchased their product. If I’m buying things as a set with an employee IN the store- you’d hope the product could manage to get...

The quality of products at By The Yard cannot be beat! We bought our first Adirondack chairs almost a decade ago and they look brand new despite being thrown by a mini tornado (micro burst) and having a 200 year old oak fall on one that buried the chair almost a foot into the ground, but only broke an arm (which we fixed with super glue). Even no fading! The cupholders we just bought still match the original chairs perfectly. I know BTY costs more, but given their track record they have been worth it. We just bought a new dining table with 6 chairs, 2 couches, a table and a bench. From the order people to Darrell the delivery guy a top notch product...

My wife and I worked with Matt Dolan at the Jordan showroom, Matt was extremely helpful and friendly, worked with us on holding our order for a few days and then changing colors after we created the order and changed our minds. Instant replies to emails and easily available by phone. Great experience with everyone there beginning to end, no pressure, beautiful showroom and great furniture. Will definitely buy here again in the future when it comes time to...