Men's Wearhouse — Local services in Woodbury

Honestly, it's been quite a while since stepping into a Men's Warehouse. Little over a decade ago, I was b deep into my 20s and lucrative career as a Business Development lead, working with DoD as contractor. I traveled weekly and having nice suits wasn't just a plus, it was necessary for many of my meetings. With that, I spent quite a bit of time at MW, albeit a different location, getting new gear or older gear retailored for better fit, and all the accessories that can change the look and feel of a fit. That would be things like shirts, ties, shoes, and as a man that shaves his head, even the occasional dress hat to literally top off my look. I ended up going through an awful, awful breakup that acted as the opening act of my life unraveling. To make a very long story short, I lost my job and direction and to this day haven't found the right direction enough where I've had the need to continue those types of shopping experiences.

FFWD to today and I found myself stopping in to try and find a nice, dressy looking hat for a more somber type of occasion. I still shave my dome and feel almost naked when I don't have something adorning my fuzzy dome piece. I walked in expecting a similar type experience to what I'd come to know as the norm, from all my previous experiences so long ago. Yes, I completely understand that things change and evolve over time. Retail and customer experience or not immune to this what so ever. Additionally, as stated above, this wasn't the same location that I normally had gone to. Even so, I was a bit taken back not just at the lack of accessoriable hats lol, but at the lack of help from the sales team. Perhaps it is my own twisted bias from being in the sales world for so long, but your not just selling a tangible resource. Your actually trying to sell a customer an entire experience in addition to something they can take home. At the heart of it, you're almost selling yourself as a resource first and foremost. I did not experience that today but instead had to hunt down someone that wouldn't walk away from me. Upon asking if they had more variety to look at, I was met with uncertainty and almost no idea that it was something they even carried.

Back in the day when I was a frequent buyer, I became recognizable to the people that worked there. It wasn't every time I stopped by that I'd walk out with something new, but when I knew I needed it I knew that they'd either have it, help me to find something different than what I was seeing through my own limited perspective, or even help me to find it elsewheres. I became incredibly grateful not only of the experience of shopping there, but for the professional relationships that were established by my continued visitations.

I'm not blind to the fact that the world has undergone incredible changes throughout the last decade. It gets much harder for employees to enjoy what they do or to try and excel when there's not adequate financial compensation or managerial appreciation. You can get away with having one or the other with a very good quality employee, but in general you need both aspects for functionality to be optimised. Look at almost every current fast food experience people have and you see this in real time. With that, I do understand how many employees are less eager to interact with potential customers. I give a lot of leniency to employees these days maybe because I've been in that spot and know how rude and ungrateful potential customers (and people in general) can be. What I have a more difficult time accepting is the lack of knowledge in terms of their own inventory and what they may offer. People go to a place like this often times because they are looking for advice from someone that should know more about what they offer than that of the customer. They are looking for direction and style suggestions as it's not something everyone has themselves. That to me, was always one of the greatest aspects of MW & something lacking today. I'm going to try my old go to after dinner with...

I am writing to express my profound dissatisfaction with the customer service experience I had at this store on 12/18/2024. It was an exceptionally unpleasant encounter, primarily due to the conduct of your store manager, Angel. Angel, who I understand is the store manager, exhibited unprofessional, rude, and blatantly racist behavior during my visit. Upon entering the store, I followed all the necessary procedures and was in possession of a valid receipt. My intent was to exchange an item in accordance with your store's return policy. However, my interaction with Angel was deeply concerning. He treated me with unnecessary rudeness and arrogance, which was completely uncalled for. Despite my compliance with store policies and possessing a valid receipt, Angel denied my request for an exchange without providing any valid reason.

What compounded this negative experience was the fact that, prior to attending to me, Angel was engaged in a phone conversation with another customer where he was heard using threatening and derogatory language. This behavior was not only unprofessional but was also distressing to witness. It seemed to set a tone for how he approached my interaction, resulting in an even more unpleasant experience.

After listening to Angel’s exchange over the phone, he and another customer service agent took my item into the back room. Upon their return, they informed me that they were unable to process the exchange without any valid justification, further exemplifying the lack of proper customer service. Angel’s conduct was not just rude; it was disrespectful and entirely inappropriate for someone in a customer-facing role. This is the worst customer service experience I have ever encountered, and it significantly affected my perception of your store. It was evident that his anger from that phone call carried over to our interaction. His behavior was dismissive, disrespectful, and far from what is expected of someone in a managerial position.

I hope that this feedback will prompt a review of how customer service is handled at your store, particularly with regards to staff interactions with customers. It is essential to maintain professionalism and respect at all times, as these are the cornerstones of a positive...

I wanted to add en edit They did refund me $75 at least so that was appreciated.

I had a poor experience at Men’s Wearhouse in Woodbury. I avoid leaving negative reviews at all costs so when I do it’s because the experience truly warranted it.

I rented a suit for a wedding that I was the best man in. I got fitted early September and the lady working was rushed and seemed distracted while she was taking my measurements and I knew there was no way she could’ve gotten everything correct despite her assuring me it was good.

I got the text in mid December (few days before the wedding) that the suit was ready for pickup so I got there and tried it on and both the white shirt and suit coat were XLs (I wear medium) and they were WAY too big.

The lady working this time (different employee and a nice woman) told me she thought it looked good and that she wouldn’t recommend making any changes despite it obviously not fitting. I requested a new shirt and coat that actually fit and the worker and manager almost treated it like they were doing me a favor by expediting a replacement even though the issue was on their end to begin with. I was extremely busy with work this week and needing to find time to stop by again was inconvenient for me.

I came in the day before the wedding because they said it was ready and the worker (different one again) couldn’t find my order. After at least 20 minutes of searching I again explained the situation to a manager and then he informed his employee that re-ordered ones show up in a red bag and were off to the side in a different area. When I got to the wedding the bag included 2 suit coats- the new one and the old one that was way too large. It also included two white button up shirts (1 new one) and 1 that had been worn and was dirty. The new white shirt didn’t fit great in the neck and I certainly wasn’t wearing the dirty one so I just wore my own white button up from my own closet.

I’ve gone through men’s wearhouse (different locations) for weddings in the past and always enjoyed the customer service but this location really dropped the ball on all 3 of my visits...