Brooks Brothers — Local services in Woodmere

Great assortment of suits, knowledgeable staff, but poor service given the price point. The gentleman helping me was very well-mannered and attentive to my needs. However, for whatever reason, he could not get my name right. When checking out, I asked if the suit could be done by the 25th, and he consulted the tailor and said that yes, it could be done by the 25th. When it was the 15th and I hadn’t heard from them, I gave them a call to check in and he explained to me that their records showed that I asked for it on July 5, not June 25th. I assumed there must have been some sort of miscommunication so I left it alone. When I received my suit on July 5th, the package was addressed to “Elizabeth Schneller”. The tag attached to the suit was not only labeled for “Felisha Scheller”, but also very clearly showed that it was to be done by June 25th. When I tried the suit on, I found loose threads hanging off the hem of the pants. For the reputation and price point, I expected better service, and I certainly didn’t expect...

I’ve been shopping here for years and have spent thousands with this store, but recently I have felt the need to write this review after much consideration and plenty of chances. This store specifically has the most unhelpful and unfriendly staff I have ever encountered in retail. When I come into this store I feel like the employees are just leering at me and their overall demeanor is miserable. My son had recently went to return something and even he had mentioned that the store employees were extremely unhelpful and rude. This is not the Brooks Brothers I knew and most certainly not the staff that I would pick for my experience at Brooks. Hopefully they can figure it out, because the decline in quality and then adding an unfriendly staff makes for a recipe for disaster. Here’s hoping for something to save this once respectable and...

Sadly, not what it used to be. I’ve been a Brooks Brothers customer for 30 years, but this visit was a huge disappointment. I bought two suits with alterations promised by 9/11. When I called on 9/13, I was told they were ready—but when I went in, nothing had been done.

The salesman offered excuses (vacation, not his fault, etc.) but no apology, just kept repeating, “What do you want me to do?” After some back and forth, he said they might be finished the next day but never followed up or offered to involve a manager.

I ended up going to Indochino at Pinecrest instead—night and day difference. Great service, big selection, custom fit, and about $300 less than the Brooks Brothers suits. When I returned for a refund, the store was empty, and the staff casually told me the suits would “be done tomorrow with 25% off.” Too...