KAY Jewelers — Local services in Wooster

I had the WORST customer experience I have ever had from this company.

Would not recommend them to an enemy. Their lack of transparency, and flat lies led to me not having my beautiful custom engagement ring for my new fiancée within the time promised to us by the sales person. The manager was no help either, had to submit a complaint to corporate and we shall see where that goes.

If you are purchasing in house that may be one thing. But DO NOT let them lie to you or or family about how simple their custom designs are.

We spent 30-45 min with our rep making decisions about the ring, and the “design company” sent wildly incorrect renderings three weeks in a row. Let alone we were told that we would have the first round within 48 hours….. totally dishonest and left my fiancée and I incredibly disappointed to the point that 6 weeks in we just canceled our order and will be looking elsewhere for our rings so that they can actually be a celebration of our love and not a constant reminder of some of the worst customer service we’ve ever...

Was looking around for engagement rings and stopped at kay’s first. Madeline was the one who helped me and she was amazing. I have no clue about diamonds or jewelry and she helped me through everything. I wanted to still look around so I went to the other jewelry stores in wooster and was shocked by their prices lol. Wasn’t really a fan of their customer service either so I returned to kay’s. Madeline helped me again explaining everything to me and warranties. I never felt pushed to buy anything. Laid back environment people there are nice and funny. Definitely will be going back and...

The team of jewelers at Kay in Wooster are first class in their field. Professional and knowledgeable are words that come to mind, but also caring and trustworthy. They carefully inspect our collection, thoroughly clean and handle all 70 pieces. They take care of loose diamonds before they become missing diamonds. They know my style and can show me specific items that I would be interested in. The store is welcoming and each person on the team makes us feel special and valued. I drive an hour further than my closest Kay store, to be taken care of by this...