Aaron's Rent To Own — Local services in Worcester

I bought furniture from Aarons/Stafford St Worcester, MA many years ago. Terrible experience explained: I clearly and specifically told a sales guy to do a one year contract to ease the payments. They pulled me into the small room behind the counter with a manager and thank god i read what i was signing up for. They tried to put me into a 2 year contract= More finance charges=3 or 4 x the price of their items. I caught on to it at the end right before i put my John Hancock. It was a sign to leave without purchasing. Well lets just say i made a mistake of signing the one year. Delivery was prompt ( so i thought) BUT they gave me a full mattress instead of a queen. I had to sleep on the floor in my new apartment for 2 days. I went the cheap route and bought a used foundation and new mattress. The entire foundation has the creaking sound since day1 and I've dealt with it for a few years now. I never noticed until i moved around my bed last yr , but the delivery guys also screwed it the headboard wrong so the holes are all jacked up. I'm now married and my wife cannot stand it since we started dating. I will be burning this mattress in a month and buying from a QUALITY store next like Ashleys or Bobs. TURN AWAY before you make the same mistake i did. Oh btw if you look online the furniture looks good. Its your imagination the wood is...

WORST CUSTOMER SERVICE EVER!!! If I could give them no stars I would! ONLY because of their Staff I never had any problems with the store or staff until Gabriel took over as the GM of this location. Opened an account with the Stafford ST Worceter MA location back in 9/20, had a great experience until 4-5 months ago when a Gabriel took over as GM of the store. My account had always been set up as a weekly Ezpay, for some reason (which they still cannot explain) the EZpay was removed from my account and I had the first dealings with Gabriel. He called to demand a payment when I explained on EzPay never had a payment problem with my account before, he basically called me a liar and proceeded to berate and demean me and basically start a fight. And that is just a small outline of the treatment I endured on a number of occasions from Gabriel and his staff specifically Lilly who I had the displeasure of dealing with this morning!

**STAY AWAY FROM THE WORCESTER STAFFORD ST LOCATION They took what should have been an easy account and made it stressful and basically a HORRIBLE experience.Because of Gabriel and Lilly's treatment and lack of customer service,not once but every interaction i have had with them. I will never use Aaron's and I will make it a point to share my experience.

-A very...

Long story short I definitely had a awful experience. I was scheduled for delivery today between 3-5. Man confirmed time on Sunday the 15th. Then today my delivery day lady calls and tells me they are there. Which I’m flabbergasted because I got this call at 1 o’clock. Two hours early mind you. Which I’m getting frustrated because she’s telling me they will wait 5 mins. But you guys are two hours early I planned for the 3-5 slot. So why tell me one time when your not going by that clearly. Lady tells me fine they will wait 15 min. I said ok cool I get my husband to drop whatever he’s doing at his business to go to the house. He makes it there in 10 min. Lol guess what? No one is there so I call and she says they will be there soon 15 min. Ok 15 min passes I call again at 1:53 and she transfers me to another day and she getting snippy with me. But why? It’s on you guys showing up 2 hours early then come to find out your not even actually there. I need an actual time lol guess what another 15 min which actually was 30 min. Finally they show up smh Just a big mess you guys need...