Q-Look Bridal — Local services in Worcester

DO NOT GO. TLDR at bottom.

I went in with my mother looking to check out their selection of flower girl dresses about 2 hours before closing. It took a while for any of the workers to greet us, even though 2 of them were there saw us and we were just waiting to be assisted. When we were finally greated and asked what we were looking for we were lead to the "back" which is a very large freezing cold warehouse, through a metal fire door where the racks are so close together you have to squeeze and dig to get to anything. It isnt at all clearly labeled so you can't tell where one section ends and another begins. The woman lead us in and basically said "this is the area some are long some are shorter take pictures of the tag if you see something you like" then left us there ALONE with only 1 strip of lights on so we needed to use the flashlight on our phone to really see anything and most of the room was still in total darkness.

While we were looking nobody came to check in on us or help us in any way. Though at least 2 people came to the area only 1 interacted with us, and that was to yell out "Anybody in here?" As she was about to shut off the light and close the door. And when we responded she just left. The second woman who I presume was cleaning CLOSED THE DOOR ON US, and while yes she reopened it, she closed us in a cold dark warehouse and said nothing. I took photos of a few dress tags, for those that even had one, and returned to the front desk to ask some questions about whether or not they could come in other colors and make sure the sizes were available, and the woman there seemed annoyed that we existed as she couldn't even be bothered to ask us if we found what we were looking for, and in fact tried to talk to us directly as little as possible. At this point the customer service I received was not relayed to me from the woman I asked and was less than 6 feet away from, but from her to another woman, who had already mentioned that she didn't know much about the flower girl dresses, and then to me. No there was no language barrier as I could hear the woman quietly telling the information to the second woman to tell to me.

Most of the dresses were discontinued so what they had was what they had, though they were mixed together with the ones that are not and are in no way labeled. Which would have been nice to know before I spent half an hour digging in the cold with a flashlight.

Oh and the whole place just sort of smells. And most of the dresses you see on their website are not in the store, and the ones that are may be of the ONLY 1 they have so be prepared to not have different sizing options.

TLDR: The worst customer service I've ever had. Me potentially giving them my money was not worth them turning on the lights, it's cold, with unfriendly seemingly unknowledgeable staff, disorganized and...

Do NOT recommend!! The gowns are gorgeous! There is a great variety. That is where anything good ends. My daughter's Quinceañera gown was ordered on April 19, and came in on April 29th. We made an appointment for our first fitting on May 14th. My daughter immediately realized when she got it on that it was the wrong size. We ordered (and paid half of the total) a size 22. They pretended that this was no big deal and even told me that the only difference in the sizes was that length of the back panel and they could fix that. Well, I was raised by a seamstress so I KNOW that is not the truth, but I was worried about a replacement being late. The event was scheduled for June 22nd. So I allowed them to do the alterations while I swallowed a lump. There were srltrands of beads which were broken as well. It was VERY clear that they never even bothered to look at the gown when they received it. They said they would fix those too. 2nd fitting was scheduled for 5/25. We live an hour from the shop. 5 minutes before our appointment they vmcalled and canceled. After some back and forth, the girl finally admitted that the alterations weren't finished. We were rescheduled for the 26th. When we arrived for that fitting, my daughter tried the gown on and the shoulder straps (part of the agreed alterations) were put in the wrong place. They pinned, my daughter took the gown off and they almost immediately had her put it back on. Then we were told they would need another hour or so.... The gown worked, but it certainly did not fit the way it should have.The way ot WOULD have if it was the correct size. Part of the price included them steaming the gown so all we would need to do was put it in a steamy bathroom to release any "wrinkles". But when we took it out of the garment bag, it had clearly NEVER been done. You know those fold creases? The ones you have when something is brand new, straight out of the box? BINGO! I spent 3 hours trying to make the skirt presentable. So, at the end of the day, don't bother with this place if you care about how you look because they...

I passed by the store every week and I always saw beautiful dresses in the window! Finally the day came and I needed a wedding dress! We want to support local businesses and passing by, I've always wanted to go in! The first visit was a little rough, however we didn't have an appointment but they let me try on dresses anyway. When we came for my actual appointment, it was MUCH better. I was still a bit upset because I sent them a list, as requested, of dresses I would like to try on. Upon arriving, they maybe had 1...2 if the dresses pulled. The other dresses they didn't have so we had to wait for them to get them from their new store across the street. After trying on several dresses, the owner Tammy said "I've got a dress for you." She left and gave me a dress I wouldnt even looked twice at. Low and behold, that's the dress I got!! They were super supportive, helped me with the dresses, gave suggestions and their opinions... They were awesome! They then moved to a new store, basically, right across the street. It is MUCH easier to find and it is quite large with lots of space! It's nice and bright with plenty of dressing rooms, quite a step up from their modest first location. Highly recommended, especially if Tammy is there! Quick update, I also got my alterations done there and they were PERFECT! The only issue was we waited about 45 minutes until I was able to try on my dress for the final fitting. However I do kind of understand because they were busy but at the same time, we had an appointment.... Anyway again after a bit of a rough start, the appointment went great! Tammy made sure I could walk, dance, and checked everything twice over to make sure it was all set. They also agreed to hold on to my dress till whenever I wanted to pick it up before the wedding, steaming it before it went off. Still HIGHLY recommend them! Just have to be a bit patient at times but all good things comes to...