Charleys Cheesesteaks and Wings — Restaurant in Worcester

I had a good overall customer experience at Charlie’s, however, I’m only giving them a three star rating because I think there are things corporate can improve to provide better value for their customers. Below are the changes I think would make this business much better:

No combinations - there were literally only a handful of combinations, unlike most fast food restaurants. No upsells. Most of everything must be ordered separately a la cart. That can add up very quickly in terms of price. For instance, my meal, a regular sized French fry with a “regular” cheesesteak sandwich set me back nearly $14 dollars with tax. As illustrated in my pictures appended to review, that is hardly any food for the price. Having a menu combination where these items can be purchased together at a markably affordable price would create a lot of value for customers.

Cheesesteak authenticity - I’ve had authentic cheesesteak and this just doesn’t pass the authenticity muster. My sandwich had pickles, tomatoes, and lettuce which made it taste more like a steak grinder, than a Philly Cheesesteak.

Decorum- I really love the post industrial, modern interior design they have going on inside the restaurant. It gives it an expensive, yet very casual inviting place to eat; however, that’s where the compliments end. The chairs are very cheap and made of some sort of plastic, metal material that isn’t durable. If you’re a heavy person, be careful sitting on one of those chairs. It could break.

In all, Charlie’s was an average fast casual dining experience that was a mostly good experience. I will visit again for certain, but won’t be making any special trips if you know...

Updated review 12/19:

Despite my previous reviews I still come to Charley's on account of working nearby. Recently I purchased a gift card online during the black Friday spend 25$ get $5 promo. Today I tried to use my gift card and it didn't work. The cashier said this is a common issue. While sitting in the restaurant trying to contact corporate, she and the assistant manager approached me with a free meal, apologizing for the problem and thanking me for being a regular. While its annoying that they close early (and they seem to close early less often these days), the staff are very nice people and I'm grateful for their remedy for a problem that wasn't even theirs.

Updated review 6/28:

They consistently close early. If you're gonna close at 9:30, then change your hours. Don't say you close at 10.

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Place was dead when I arrived but I was served piping hot food regardless and the cashier brought it over to the table I was waiting at. Made the cheese steak to my specifications (no mayo, pickle,...

Zero stars… ordering in the evening specially after 8pm from here will get you the most pathetic lacking sandwich ever. Sometimes, they turn off online mobile ordering just randomly during the day too, and when you walk in the store the employees are slow af and there’s barely any customers in. So, they are really just taking it really slow over there and idk why they’re overly chill tbh??!… like I don’t get any energetic positive vibes at all… anyone reading this, do yourselves a favor and remember to not order any sandwiches after 8pm, they will barely put any meat in the sandwich, and your sandwich will def be thin and small… yo, plz do better and hope you improve your...