Go Grande Pizza — Restaurant in Worcester

If I could put ZERO stars I would. I have been ordering here since they opened! Tonight will be my last. Place a simple order (tenders and a sandwich) 2 hours ago. I know it can get busy so I waited patiently. After a hour and a half I called the restaurant wondering where my order was and was told it’s on the way. I then spoke with them again and they placed the driver on the phone (he was at the restaurant) he told me he tried to deliver my food and spoke with someone that told him to go to a different address. When he read back my phone number he called the wrong number (typed it in incorrectly) okay. Things happen right? He told me he was gunna come deliver my food and I still agreed to wait. (It’s late now and nothing is open and I worked all day and haven’t eaten yet.) I then speak with the manager and she told me she’s not having the driver deliver the food and is going to refund me the order…. I was shocked that she rather lose a customer than just send the driver with the food that’s supposedly already made to me? I told her I have been waiting now 2 hours and a just canceling my order is suppose to be chill.. if she was the one in my shoes I don’t think she would have been so careless. But she was. She said oh well and that we shouldn’t be ordering to them anyway that we might be too far away. Imagine?? MIND YOU IVE ORDERED FROM HERE DOZENS OF TIMES. LOL. Just can’t believe a business could be so careless and unprofessional with their regulars. I will not be ordering here again and I will be sure to tell others not to. BEWARE of rude careless unprofessional manager. Plenty of great places to eat in Worcester don’t...

The Service: I ordered delivery online, and was quite impressed. Ordering through their website was very easy to navigate and my order was delivered much quicker than the estimated time, although they just opened so maybe as they grow and get busier the 30-40 minute wait time will be more accurate. My delivery only took 25 minutes. The driver was well dressed and groomed, in a nice car, and very pleasant.

The Food: I consider myself somewhat of a buffalo chicken connouisser, as I eat it at least once a week, in some form or another, trying different sauces and restaurants. My go to buffalo chicken meal is a wrap with grilled chicken, so that is what I ordered. Go Grande nailed it. The sauce was just the right amount of spicy, although maybe a tad more vinegar would have made it even better, though that's my personal preference. That's the only critique I have. The chicken was cooked perfectly, just the right amount of seasoning, nice and tender, and not even a hint of dryness. The lettuce was shredded iceberg, which I usually don't like because it browns quickly and doesn't contain many nutrients, but it tasted fresh and complimented the tomatoes and bread and butter pickles I added to the wrap. The bread and butter pickles added a bit of sweetness to the spice, and really thrilled my taste buds.

Summary: Excellent overall experience, highly recommend their grilled chicken. I will definitely be ordering from here again, if I don't go eat at their establishment with...

Ordered a large pizza. It was cold cheese was chewy and all one piece like a rubber matt. Cheese should be gooey, stringy, soft not biting into a cold cut sandwich type cheese. Ordered chicken fingers. Got chicken wings, fries soggy and cold undercooked somehow. I call back to say I got wings instead of fingers, I hate wings and never ordered them from a pizza shop because they are always low tier gross wings, broken bones and gross, so I always order tenders, pizza and tenders are my go to anywhere, was told my wife and myself where lying and we didn’t order that? we’ve never ordered wings in my 28 years of life.

Also driver couldn’t subtract 28 from a 50. And had to get his phone to calculate fine, but he had.a guest in his vehicle and was talking nasty about another customer and made my wife feel uncomfortable regarding WhAt they said about the previous lady. How professional. ALSO THEY HANDED MY WIFE THE WRONG ORDER, not even a pizza and then rudely told her they didn’t have another order then magically they had our order? Who had a passenger while delivering and holding our food, disgusting.

Bad customer service, called liars, bad driver talking bad about customers infront of other customers making my wife feel uncomfortable and having passengers holding the food, yes we will not be going back there and I suggest you go...