Discount Rugs and Furniture — Local services in Worth Township

Now I give a 4 star rating to the customer service and the help we were given when picking out furniture, I give this a two star because I would not come back here for furniture with delivery. I told them I needed it on Saturday the 1st given that I moved in on that day. They said yes we will make sure of it. Closer to move day still no update and then when I got in contact with them I was told that it would be on Monday, so that was two nights sleeping on the floor, only for Monday the delivery people sent it to the wrong address, so now that means I’m sleeping on the floor for an additional night. Tuesday the furniture arrives and I was missing my mattress, so that was another night sleeping on the floor. Now we are told it could be delivered tomorrow. So that means another night sleeping on the floor. My fiance and I were super excited and loved the service and product of this place, but the delivery has been so frustrating that he says he will not do business with this place again in the future and I do not blame him. If I were you I would only purchase for pickup, do not do delivery especially when you are first moving into your home. Mind you we paid $99 for delivery and setup for our items to be delivered on Saturday at the earliest and Mondays as a backup. Now here we are on Wednesday without all of our items. The mattress being the most important one so that we are not sleeping on the floor. I am satisfied with the items I received so far so the quality here is good, I am just so frustrated with this whole delivery situation. Such an...

I brought several pieces of furniture here. There were some good reviews but that was not my experience. First they seemed to be severely understaffed. There was only two associates to help 8 customers. Despite setting up my financing at home, checking out after finding my pieces, literally took an hour and half. Then they scheduled my delivery for the very end of the Saturday, and what do you know showed up with the wrong mattresses, and missing pieces for my 1800 dollar king bed. So after not getting my delivery on Thursday which was setup by there own clerk, waiting till Saturday, you still showed up and couldn't finish the job. So now its Monday cause they don't deliver on Sundays. Yet again delivery between 3-6 p.m. reschedule kids doctors appointment whole nine yards. Delivery is a no call no show. Despite calling the store at 630 and getting the "ok someone will call you back" and never did. Well, bright side, at least I can sleep on the couch instead of the floor. Who needs a king size bed you paid for? Or the mattresses you ordered for your children? Save yourself a headache. Get referrals...

After shopping for a new sectional for the better part of a year and not finding anything that fit our space and budget, we stopped in here and are glad we did. Ayman was probably the most knowlegable salesman I've ever met and knew the dimensions of his furnature off the top of his head, he showed us the sofas that fit our space and was very reasonable with the price. Didn't have to deal with any hard sell tactics or needless extras (warranties, fabric protection etc), just pure and accurate information about the products and our configuration options.

Our delievery a few weeks later went smoothly, the office caled to confirm the delievery the evening before; The driver called the morning of and even offered to give us an earlier delievery option due to a cancelation. They were respectful of my home and setup the furnature in the location I asked them to. They were in and out in less than 20 minutes.

Excellent experience overall, happy with my purchases and the service received, will buy from here again soon and recommend them to...