Menards — Local services in Wyoming

Asked for help, wasnt helped. For over 10 minutes 4 employees in the paint section stared at me with my arm raised, waiting to ask a question. Employees laughed at me. I complained. Employee said i asked question wrong (you raised your hand). I complained. Manager said i asked question wrong (you raised your hand, and in 8 years ive NEVER seen that!) I complained, asked for owner. Owner said i asked wrong (you raised your hand). I said i was going to lowes, he said he was calling the cops and charging me with trespassing. Officer adam came out. I was not charged. Italked with a nice officer, left, asked my question and made my purchases at lowes.

If you go to menards and have a question, RAISE YOUR HAND. Youll get a heck of a story from a guy (Claimed-to-be-Owner Nick, not yhe registered owner though) who would rather call the cops than tell his employees to ask how they can help customers with raised arms lol. Hell of a story.

I have social anxiety, and arm raising is the only passive way ive ever signaled that i have a question or need help. If that was wrong i certainly didnt mean anything by it, and just wanted to see if they had larger sizes of acetone left in the back. I was insulted, called a liar, and blamed because i raise my hand when i need to ask a question. I always thought it was courteous and efficient.

The lowes just up the street was cheaper for what i needed, and they asked me how they could help after i raised my hand. No attitude. Funny how much money such a little action can cost a store. We just bought a new house in the area and have many slated home improvement plans.

First time in a menards, NEVER will go back or refer anyone here the rest of my life. If you value knowledgeable and helpful employees, go ANYWHERE else in the area, or wait the 2 days for prime, youll be happy you did.

The lowes employee who helped me after seeing my raised arm said, after hearing a short version of the story while walking to the acetone, "They didnt want to help you. Regardless of the reason, thats the definition of bad customer service."

I agree.

Ill be contacting corporate and, if needed, media with some of my footage.

EDIT: The person who called the cops on me was an employee, but was not the owner. Received an apology from corporate. Open complaint with BBB for each employee/boss who blamed me, but they already have an F, and I dont anticipate a resolution attempt. Unless I hear back regarding BBB, this terrible consumer event is behind me. Yeesh.

Received BBB response 14 days later. Apparently they took the employees at face value, and the response called me a belligerent liar, and used the police call (which i insisted he make) as their sole proof and reasoning.

I have NEVER seen a company incorrectly double down on blaming the shopper and avoiding saying "sorry the associates didnt help you when they saw your raised hand, they should have. Thanks for stopping by Menards!". Insteaf, the saga continues, and I contact lawyers and media...

I only write this in hopes of a resolution!

Don’t buy flooring from this Menard’s and potentially Menard’s in general. But especially this Menard’s. I bought an entire house of carpet and upon laying out carpet for install in one room a color difference was found. The carpet installer called it a side by side.

The bottom line is they wanted me to return carpet at 25%restock fee. And reorder. This is no fault of mine but a color issue from the manufacturer. I don’t care if the numbers match. The color is different.

Here is coorispondence with Menard’s.com after Wyoming Menard’s informed me of 25%restock fee on a wrong color carpet.

(Ian happy to change and update this post upon a satisfactory resolution)

My email

“I had an or of 11 precut carpet pieces from Clyde park store.

My carpet guys picked up the carpet and as they were laying it out in one room, So 2 of the 11 rolls, they noticed a color difference. All the numbers match up, indicating same dye lot and so forth, but the colors are different. One definitely looks like it has a darker fleck to it.

I contacted the store to inform them of this problem. The color does not match. I also informed them (to be honest) that I order to get the carpet into the one room and laid out the carpet guys needed to roughly cut it. Nothing has been installed, glued, or stapled.

They sent pictures to distribution but distribution said since the dye lot numbers match there is nothing they can do and I would need to fill out a complaint form.

I escalated this to the store manager and he informed me that I could return all items but with a restock fee.

I am not satisfied by this. I am very disappointed for the run around I have received and the lack of satisfactory customer service to which I believe I am entitled. This is not a mistake of mine.

I don’t understand why I would be responsible for a restock fee for the reason I would be returning it is because the color is wrong.

I would expect Menard’s to be willing to return my carpet and resend out new. I understand this is no garuntee of colors matching but I don’t believe this is my liability and burden to deal with. I would expect that at what ever cost Menard’s would ensure that I have carpet that matches.

Please help resolve this issue. In my effort to do so I have spoken with 4 differnt managers. One of which is from a differnt Menard’s store. Which he informed me that they would have just returned the items and reordered since this issue is not the customers fault.

Please help”

Their response David,

I’m very sorry, but there would be a 25% restock fee on any special order returns, no matter the reason. Thank you

(Name of...

I would not recommend this location or the online ordering system. I used the online ordering system to order an ice chopper, a 5 pound pick axe, and a 40 foot heating cable for my roof. The order was placed at around 8:30 in the morning and the website clearly marked all items as in stock and available for in-store pickup. Shortly after the order was placed I received an email indicating that the Ice Chopper was "unavailable", the heating cable was on backorder and would not be available for another week, but the pick axe was ready for pickup. I was unsure of what the difference between "unavailable " and "backorder" was so I figured I would stop in after work to find out and possibly pickup the pick axe.

I arrived at the store at 5:00 PM and went to the guest services counter to have them print off my order so I could pick it up in the back. Upon reaching the special order pickup area someone took the sheet with my order details and went to grab my order. After about 15 minutes I was told that the ice chopper was no longer being sold for the season and that the heating cable had come in on a truck that same day but had not been taken off the pallet yet. 5 minutes later someone brought out the supposed pick axe from my order. What they brought me was not even close to the same item that I ordered. I was handed a dinky garden hoe instead of a 5 pound pick axe. I waited another 20 minutes to find out that they did not, in fact, have the pick axes in stock and they proceeded to locate my heating cable for me instead. 10 minutes later and several palettes searched I was finally given my heating cable and told that guest services could give me a refund for the other two items.

Upon reaching the guest services I explained that I had been told that two of the three items were not in stock and that I would like a refund for those items. The person working at the guest services desk decided to double check anyway and told me that their computer system indicated they still had 18 of the pick axes in stock. I simply reiterated that I would like a refund for the two items and finally got out of the store at 6PM with 1 out of 3 of the items I had purchased online.

TL;DR You cannot trust their inventory system to accurately indicate what and how many items they have in stock. On top of that, the in-store service was slow and completely unorganized. If you want the convenience of online ordering with in-store pickup go with Lowe's...