I have been shopping at Silver Bullet for years. Not by choice, but by default. Until recently this was the only store of its kind in the greater GR area, and they knew it. The service has been poor, and the prices have been so inflated it will make you cringe. Luckily we have gotten some really great competitors on the outskirts of GR recently. My favorite being Centershot in Dorr, Mi and I will explain precisely why.
I am in my mid 20's, but a CPL holder for years. I do look much younger than most young men who daily carry, but after years of shopping at Silver Bullet I still seem to get passed by when the sales team is "busy". I have spent many thousands of dollars here, and still Marty is the only one who even bothers to acknowledge me, but in most cases still not even help. EVERY time I have walked into Centershot since the first time I visited just days after opening, I have been greeted and assisted with every need. Not once have I felt as though the employee overlooked me intentionally with the assumption I was too young, or could not afford what I was looking at. This oversight has been the root of me walking out of Silver Bullet on many occasions, today being one of them.
Second, I can't even begin to describe the inflated prices charged by Silver Bullet. They have begun marketing purely to the new firearm enthusiasts and sportsman with no knowledge of pricing, or options. The long time collectors, 2A advocates, and hunters have long forgotten SB because they would rather absolutely scam a few unknowing individuals than continue the same loyal, fair, competitive business practices they were founded upon.
Every few months I give them the benefit of the doubt, and revisit hoping that the actions of a few individuals shouldn't reflect an entire company indefinitely. But sadly, as today proved yet again, there is no incentive to act otherwise. Silver Bullet is still riding on the reputation built when they were the one and only store of its kind in West Mi, and they continue to act as though we still have no other option.
I will no longer shop here for anything. I live just 3 miles form here, and much further from Centershot and will still drive out of my way to go to the range or make a purchase. I would suggest others do the same. Saving money and having a positive experience when going to the range or purchasing a new firearm is what eveyone should expect...
Read moreThe place itself was nice, but the customer service there was really inconsistent. Some were pretty cool and down to Earth, and I enjoyed talking to them while I waited for a lane to open up. The others though were not pleasant at all. From the start they were condescending and generally unfriendly.
The sights on the Beretta 96 A1 were way off (about a foot drop at 7 yards), so I tried to get help but no one was willing to take a look. When I went to check out and pay, I let them know that the sights were off and that they should take a look at the gun so the next customer doesn't have to shoot with messed up sights. I was not wanting compensation or anything, just simply to help.
That's when they got super condescending and defensive. They told me it wasn't the gun and that I was just a bad shooter and didn't know what I was doing (I grew up with guns in Texas and have shot more guns at more gun ranges than I can remember). When I showed them the very tight groupings I got with the Glock I had also rented, they then said the trigger on the Beretta was different, and I just didn't know how to use it. I told them that the Beretta 96 A1 was actually my favorite gun and that it wasn't my first time shooting it, by far. Without any other way to put the blame on me, they then tried to make a bet with me for $100 that they could get all 12 rounds on the bullseye. I just let it go after that. No point in arguing with them.
After I had paid, I realized that they rang me up for a box of .45 ACP rounds rather than the box of .40 S&W I bought for the Beretta. After 5 minutes of searching they said that someone put it in the system incorrectly. They tried to convince me that .45 was actually cheaper than .40 (it's not) so I was actually getting a deal. I was done arguing with them so I just said okay and left.
I definitely don't recommend this place, especially if this is your first time at a gun range. A place like this can really make a first experience unpleasant and turn you off to a very...
Read moreAbout 1-2 years ago i had a horrible experience with my father here, we arrived during peak hours the staff was busy, no worries we were okay to wait, business being good should mean a good thing right? Well the second my father and I started speaking Spanish we started getting stared at by some employee, and following us kinda like looking at which aisle we were in and would move by the counter to see us. Eventually we got to the range and we had a blast shooting, we are both military so are experienced shooters. My father did make a mistake while leaving, the gun was clear and safe with the flag in the chamber and then carried the gun back to the orange bin. which was at the counter towards the back. While this happened next to us there was a guy loading a revolver at that same table which then proceeded to turn flag my father and I and then walk back to the shooting stall and begin firing. When we went to pay they informed us that we had committed a huge offense and said if we were to do this again we would not be allowed to come back. I waited at the store and when the man who flagged us checked out, got no warning and was told to have a nice day and come again. We left after and avoided this place like the plague.
Well fast forward 2 ish years and it seems this place has improved immensely. I have had no bad experiences so far and the staff seem a lot nicer and don't seem to have a prejudice. I visited about couple days ago and felt like the atmosphere was completely different. The only reason why I give it 4 stars now is because i still have that bad taste in my mouth over what happened. I don't know if the person who originally treated us like that still works here or not but either way I say give a shot and try it out if you haven't been here in a long...
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