Express Care Of Yadkin Urgent Care — Local services in Yadkinville

Directed by my employer to this facility after an OTJ injury, I read the reviews here. I didn't have very high hopes after reading several disparaging remarks by others. However, my encounter was nothing like any of the 1 star reviews. The lady at the window, the nurse taking vitals and recording my medical details... all very professional, very courteous and genuinely kind and responsive to my questions, needs and care. There was a volume of patients being seen, so, I waited for my turn, the same as those ahead of me. Enter Wendy Shumate. She took the time and listened to me. We discussed the nature of the injury and prescribed further diagnostics and appropriate prescriptions for what I was dealing with. We discussed what I need to do as a patient to expedite recovery and modifications I should employ at work to help facilitate that. Lastly, she gave detail on what steps need to happen next in dealing with the workers comp claim. Very clear. Very caring and knowledgeable.

These people who gave low opinion scores online were clearly sour grapes and should consider the impacts of weaponizing their words. I am not a paid actor, just a guy trying to deal with a medical issue. When I found the conditions at this facility to be greatly in contrast to the low score opinions, I felt compelled to share my experience. If you are on the fence on whether or not to seek care at this facility, I will close here by saying I would certainly return here if the need be.

Be weary of one star reviews. They often don't...

The lady I was told runs the place, Wendy, has THE WORST bedside manner I have ever experienced in my 36 years. There was nobody in the waiting room yet I was there for well over an hour. She didn’t even tell me the diagnosis at the end. Then told me she was calling in my prescriptions while I did my nebulizer treatment. I finish that and 10 min later it hadn’t been called in. At that point the pharmacy was closed. I went back in to get a paper prescription so I could take it to a pharmacy later and while I was waiting she called me. SO RUDE AND UNPROFESSIONAL I have never had that in my life. She then blamed me (even though she was the one who was done w me and told me to go to my nebulizer) and said she tried to tell me but I left too fast??? I was furious at this point so I raised my voice, she continued to raise her voice and tell me she could also going to get loud. I ended up hanging up. 5 min later she brought the prescription out and walked off. I was taking a picture of the scan thing to leave a review on fb when she came around and asked if she could help me. I told her she hadn’t this far and she threatened to CALL THE POLICE?!?! What a joke. I’d die slowly before EVER coming back to her. She is a joke to the...

If I could give them a negative score I would. The office staff have no clue or are trained to be totally evasive when asked questions. They couldn't even give me a office visit rate just to walk in and be seen. This is how places like this gouge customers. They give a wide range like "it could be this, up to this but depending on what your seen for it could be this". Even after explaining what I needed to be seen for. No way would I ever visit this place. BEWARE

Follow up to initial review....10/12/19 Office manager contacted me ref this review, attempted to justify why they cannot answer specific questions.... Her response was this.... "the patient doesn't have the right or the knowledge to know what they need nor does the patient have the license to practice medicine". There's an old saying....the reason they use the term "practice medicine ", is because they have no clue as to what they are doing. The staff at this location REALLY...