Geek Squad — Local services in Yakima

Great experience overall.

I went in with a minor defect on my almost year old iPhone. I thought for sure I would have to buy a replacement screen. They did a diagnostic on it and actually found that there was another defect where the screen wouldn’t detect my finger as well as it’s supposed to. They finished the diagnostic and told me it would be done in about an hour. I came back and it was done. All covered by warranty and done with a smile. On a side note I noticed they were using Linux for their scheduling computer. I’m a huge supporter of Linux and seeing it in use ups their credibility and respect from me too. Good job.

Overall great experience. These guys will take good...

If you could give less than one star I would. I drove over an hour twice with appointments. They just simply didn’t want to do my repair the first time I was in, the second time the machine wasn’t working. Knowing my phone was a iPhone 12, they didn’t notify me, but did to confirm my appointment the previous day. After he tells Me I will get a new phone because mine couldn’t be repaired. Then to “we can’t do anything for you!” Worst laziest people ever...

Today I had a problem with Outlook mail using my Windows 11 program. I was planning to go to the local GS, who has been excellent at helping me in the recent weeks with my laptop. Today I used the Chat feature, was connected with Pratim Biswas, who helped me in a flash correct a simple (yet user confusing) issue. Thank you. This service is well worth the price for me because I must not be a very logical thinker in using...