Target — Local services in Yakima

I have pretty mixed feelings about this store. The store is open, clean, and what you would expect from a big box store. The staff is nice enough and that smell of popcorn is always temping when you walk in! Target had long been a staple of the Yakima valley as a solid choice for a superstore, but I recently had an awful experience. Historically, this has been my 'go-to' place for a big box store.

So why the less than stellar review? The service counter has been merged with the normal checkout lanes. Instead of just returns/customer service line, this line is a remarkably less efficient hybrid of the two. I placed an order online and it took longer to pick up my item in this line than it would have to find the item myself and do a normal checkout - which seems to defeat the purpose. To top it off, they screwed up my order and gave me the wrong rug. Instead of taking it to the customer service counter (which no longer exists independently) - I was told I'd need to wait in line for my turn. After flagging down a random employee, I was informed that I should go back to find the correct item and wait through that painfully inefficient line again. To up the ante, they had to get a manager to approve the transaction since they gave me the wrong item to begin with. Total time in store = 50 minutes to pick up a rug! Yikes. At least Walmart gets my online orders correct. Hopefully this was an isolated incident that won't happen again (and other reviews suggest that it was), but it'll be a long while before I head...

i've been through a great discrimination situation recently in this target store. a worker of this target incriminated me and accused me of robbery, with my own belongings. she then tried intimidating me by saying she's calling the police 15 minutes before the store closed she humiliated me this moment in front of many people definitely hit my dignity offending me like that i also have severe anxiety so she then made me go in to a anxiety attack she left me very upset very unprofessional I asked for her manager she would not get the manager I also asked for her name she would not give me that i then told her call the police I would like to speak to them on her behhalf she just left telling me to keep my own back pack I walked in with. she then said I don't care. #1 are my belongings i've been through a great discrimination in this target store a worker of this target incriminated me and wrongfully accused me of stilling tried intimidating me by threatening me with the police she may have been Lp she is security in front of the store. I'm unsatisfied with this store something needs to be don with this target...

I have utilized the Grocery pickup on multiple occasions from Yakima Target. When they first started this option, it went smoothly. The last 3 times I've uses pickup, I've had multiple items I ordered & paid for nor actually make it into the actual pickup. I understand accidents happen but this is reoccurring now. Today I ordered my order which included a 16 lb of Cat food (biggest item on order). I get home (I live 20 miles from Target) & to my surprise again - the cat food was not put in order yet I was charged $12.99 for it. I immediately tried calling Yakima Target but every single extension rang & rang & rang...no answer. I called back 5x within the hour to no one bothering to pick up the phone. I've worked customer service most my adult life & pretty laid back about issues but this is inexcusable to make this many mistakes. I finally had to contact corporate & get my order fixed and now must wait for the cat food I ordered to be shipped to my home. Do Better Target...especially with so many competitors that deliver...