O'Reilly Auto Parts — Local services in Youngsville

I've been a loyal customer of O'Reilly Auto Parts for years. I've never had any problems with any of their stores and have enjoyed their awesome service. That was until today...

Since the Youngsville location has opened I've had nothing but problems. They had to special order a K&N Cabin Air Filter for me, I paid for the freight of $9.15. When it was discovered they had ordered the wrong part, and after waiting for 2 weeks to finally get the air filter, they wouldn't refund the shipping. I would understand if it was my mistake, but it wasn't, it was theirs.

$9.15 isn't a big deal to me. It's the principle of the matter. If you make a mistake, man up and fix it. I left a voicemail with O'Reilly customer service. We will see how they handle this. If they fix their employees mistake I'll change my review.

And by the way, Brandon is a very rude individual and shouldn't be in a business where he has to deal with the...

I recently had to replace the battery in my Toyota Prius due to a leak that was causing a strong rotten egg smell. Prolonged exposure even gave me headaches and nausea. Thankfully, the team at O'Reilly Auto Parts on NC Hwy 96 was amazing! A special thanks to Jerome for being incredibly friendly and professional. He took my information, and within two minutes, he knew exactly what I needed. Jerome, Mr. Bill, and Ben worked together seamlessly, quickly replacing the old battery with a new one. Their service was outstanding, and I highly...

Stay away from this store! Staff is incompetent and can't look up correct part numbers. Tried them twice and have been sold the wrong parts both times. Three trips and $500+ later we ended up with a battery we didn't need and the wrong alternator installed that started acting up 100 miles from home three days later. Don't go here if you need help from them. If you choose to shop here, check your serial numbers before you leave the store because chances are that you have the wrong part. Worth the drive to...