Appliance Warehouse Direct — Local services in Ypsilanti Charter Township

UPDATE: The company reached out and refunded me $102. I appreciate their effort so I agreed to update my review and I added a star. After the refund, I saved a total $6.77 than if I purchased from a traditional retailer.

Cost breakdown is: $1081.17 (fridge, tax & hookup kit) + $110 for delivery + $20 installation -$102 (credit) = $1109.17 total for a blemished Frigidaire $1115.94 for the same appliance with delivery and installation from HD (pic attached).

It was explained to me that they price items at 10% below the listed price at Home Depot. When you add in delivery and installation, you end up paying the same as you would for an unblemished product with delivery and hookup.

SCAM! The items are all new items that have been dented or damaged in some way and sold at a discount.. I should have known better and looked up regular pricing to compare. I paid the same price for a dented Frigidaire then if I would have bought undamaged from Home Depot. I then had to pay extra for delivery and hookup, which are both free from Home Depot. They make it clear all sales are final, no refunds, exchanges only within the first 30 days. Also, the hookup kit for the ice maker is only a single hose and they charge $20. HD’s charges $18. All together I paid $200 more than if I would have bought from a regular retailer....

Amazing service and expertise! I visited EL and Tim on a Wednesday, told them what I was looking for and they lead me directly to the drier I needed! No playing around, no tacky salesman tactics, just listening to what I needed and showing me the exact drier I needed. They were knowledgeable and courteous. I came back on Friday and not only did they remember who I was but they remembered exactly the drier that I wanted to take home. After pleasantries they rang me up and loaded up my new appliance into my car for me! Each interaction with these gentleman was both efficient and enjoyable. Highly recommend...

Absolutely amazing customer service! Our washer had seen its last days and I was lucky enough to be put in touch with Anthony! I knew nothing about the newer appliances (our washer was probably 25 years old) and they made sure every question I had was answered making me feel very confident with my purchase. And the prices are unbeatable! What I thought was going to be a nightmares, turned into an absolute pleasure! We will definitely be returning...