Miron Wine & Spirits — Restaurant in Town of Ulster

I had one of the worst customer service experiences I've ever had in this store. I have been here many times but unfortunately things have changed. When I walked into the store I couldn't find what I was looking for so I asked the woman at the front for a particular type of wine (Gruner). She said she didn't know what that was and rolled her eyes and yelled to the gentleman who was working the floor. He was helpful, however, when I proceeded to check out there were two women there (including the one that rolled her eyes), both didn't bother to look up and were texting on their phones. When we put our three bottles on the counter she seemed irritated she had to do anything. I had 2 cups from my wine samples that needed to be thrown away and when I mentioned it was trash she began to scold me. She laid into me about how rude I was being and that I shouldn't expect her to throw anything away and that I should ask her nicely before she'll agree to do anything. My friends and I were polite and were completely appalled by her behavior. I will not return to this store. If the manager is reviewing this its the woman who has a lip ring. The store was empty when I was there for a holiday...

BUYER BEWARE!!! I came into Miron for the first time, eager to purchase a particular wine their website listed. When I saw they were out of it, I went to ask the three women sitting up front, in an empty store, talking, to see if they perhaps had a case of it somewhere in back. A young woman came over to the shelf with me, I pointed to the place where it had been, and she stated what I already knew--that they were out of it. I expressed disappointment, having driven 9 miles to the store, and this young woman's response (in quite a loud voice) was "you should have called to find out if we had it." I then asked her, politely, to lower her loud voice, and she unwisely escalated the situation, telling me I had attitude (!--clearly unaware of the attitude in her blaming comment , clueless that to tell a customer "you should have called ahead" is itself an "attitude"). She then refused to serve me, wanting to somehow get back at me for asking her to lower her very loud voice. Unfortunately, an older woman in the store enabled this employee, rather than teach her how to handle the situation properly. I will never entire this store again,, and I advise you not to, as well. VERY POOR...

Don’t buy here unless you drink your alcohol quickly!!!

We have been customers for years. We have bought for ourselves, for gifts, and for numerous charitable events. We have never returned anything or complained about anything. I bought a bottle of Amarula which, when I opened it, turned out to be rancid and congealed. It took 3 calls and a detailed email over a number of weeks to finally get a response from a manager. I was told in a very condescending manner that, as it had been more than 30 days since it was purchased, there was no possibility of a return, exchange or refund. She explained that that was state law. I told her that refunds are store policy not state law. I pointed out that we have been customers for years and never returned anything. I also pointed out that we often don’t open alcohol for more than 30 days because we buy several bottles at a time and don’t consume it immediately. She told me she didn’t care and that if I took my business elsewhere that would be fine. She also refused to have the owner call me. Proceed...