KAY Jewelers — Local services in Town of Ulster

Very rude people here, I went in to have a necklace repaired that I received for Christmas and it broke on Christmas. I expected to have to have it sent out for repair, the guy was flustered I was there and did not seem to want to help me. When I set the necklace on the counter he grabbed it and it tangled, I said awe man I tried to keep that front happening. As he is yanking on it and pulling the knot tighter he said “well it is too late now, isn’t it?” I untangled it, the correct way not pulling on each side tightening the knot. He then said he will replace it and call some stores to see if they have it in stock and no call back. He just wanted us out of the store. I went to the Catskill store a week later and they were a fantastic help!! I’ve got my necklace on its way to...

Wonderful!! shopping experience. I stopped in the store Sunday morning 5/4 to get my Tag watch sized. Great customer service from Theresa & can’t remember other salespersons name. It is wonderful to walk into a place and the associates really have passion to what they sell. Really spoke about the Mother’s Day promos , financing & just genuine helpful. It is hard to find dedicated employees, as these two were. Please be sure to recognize these two ladies on a job well done! I will...

I purchased an insert for my ring from Kay’s. They helped me, they were very patient with my trying on lots, of rings. Gave their opinion when asked. I also had repairs and checks and cleaning and they never once make you feel like you are bothering them. What a great group of women they have working there. Nicole the manager, three beautiful employees. Theresa, Donna, and Ava. I go there for my jewels!!! Trust them with them if and when repairs...