23/8/22 around 2pm I saw a sign out the front of cibo in Tea Tree Plaza advertising caramel hot chocolate. Decided this sounded great and ordered one small for my mum and grande for myself. Got our orders and we both got a small so I went up to rectify my order. Got my grande and eventually mum said hers didn't taste like caramel. I tried it and she was right. Did they originally give us 2 ordinary hot chocolates? Far from what I ordered. The milk wasn't creamy, tasted watered down like a milo with hot water and a dash of milk. Disappointing after the price you pay at this place. Not that I go there often and the one time that I did it confirms I'll never be back. Needless to say the service was a 0/10. The girl was counting the afternoon money but didn't acknowledge us to say she won't be long. No smile upon service. I felt like I was bothering them. I observed another customer being served by another girl and she had as deadpan face as you could get. What's up with this staff? Please get some training on good customer service. As a former retail worker this shocked me as I was always taught to smile and make conversation and have a friendly approach. No I'm not old either, it's about connecting with customers and having basic respect and service. As I said, I won't be back. There are other options at the plaza with great customer service, great food and drinks and overall better...
Read moreI would like to take a moment to acknowledge the exceptional service provided by Luke D during my recent visit to Cibo. From the moment I stepped in, his professionalism, attention to detail, and welcoming demeanor made my experience truly outstanding.
Luke went above and beyond to ensure that every aspect of my order was perfect. The coffee was expertly prepared with precision and care, the banana bread was fresh, warm, and delicious, and the ice cream was smooth and indulgent, served with the utmost attention to quality. His dedication to providing such a memorable experience deserves the highest praise.
I also want to echo the sentiments expressed in other reviews by Jim Richards, Shanon Fernando, and Christian Wishart. Their glowing feedback about Luke’s exceptional service and unwavering commitment to customer satisfaction is absolutely accurate. It is clear that Luke consistently sets an impeccable standard of excellence that leaves a lasting impression on everyone he serves.
Luke is a true asset to Cibo, and his hard work and passion do not go unnoticed. Thank you, Luke, for your dedication to creating such an extraordinary experience. I look forward to returning and hope to be served...
Read moreA Stellar Experience at Cibo TTP: Luke's Exceptional Service My recent visit to Cibo TTP was a delightful experience, largely thanks to the outstanding service provided by employee Luke. From the moment I stepped into the cafe, Luke's warm and welcoming demeanor made me feel right at home. His attention to detail was truly impressive. He patiently explained the menu options, offered personalized recommendations, and ensured that my order was prepared to perfection. Luke's knowledge of the food and beverages was evident, and he clearly took pride in his work. What set Luke apart was his genuine care for customer satisfaction. He went above and beyond to ensure that my visit was enjoyable. When I mentioned that I was in a hurry, he prioritized my order and had it ready in no time. His friendly and efficient service made a lasting impression. If you're looking for a cafe that offers delicious food and exceptional service, I highly recommend Cibo TTP. Luke's dedication to customer satisfaction is a testament to the quality of this...
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