The whole place seemed unorganised as soon as we arrived. Our table wasn’t set up, it took a long time and several attempts to flag down someone to get menus and table water and then the drink order (large selection of gin but over priced, limited selection of wine and not many local options at all) took a really long time to be delivered to the table. Hardly any staff we wearing masks, and those that were had them down around their chin. We had to request to move tables because a DJ set up and the music was so loud at 8pm (covid restrictions mean we can’t dance anyway) it was impossibly to carry on a conversation, and fortunately the staff helped us with this. However then we were right near the kitchen and could see that none of the kitchen staff were wearing masks at all. The food took about 40 mins to arrive and was tasty, the octopus was perfectly cooked. The bread, at $8, was definitely not worth it. The portions were fairly small - 4 dishes for 3 of us left us still looking for more. The caramelised pumpkin was nice but the middle of the pumpkin wasn’t cooked at all. When we finally managed to flag someone down, they took the uncooked piece away without letting us know what was happening and 10 mins later someone bought us a new dish, however we were ready to leave. Fortunately the pumpkin was taken off our bill. Overall, everything seemed unorganised, it was hard to get service. the food and gin was overpriced for what it was and there were limited covid safe practices going on. We won’t...
Read moreToday we had a horrible experience. We were told that a waitress named "Alta" would be looking after our table. We waited over 20 minutes for a menu and water that we had to keep asking for. When she took our order, she was extremely rude with an attitude. Everything took a while to come and our drinks were forgotten. We kept trying to get her attention and she kept looking at me and ignoring me for over 4 times whilst I was raising my hand up. Eventually I asked from another staff member for help - his name was Nicolo and he was brilliant! He brought our drinks straight away and apologised for the situation. He was very genuine and did his best to make our night smoother. However, even when we had finished our meals, we had previously asked for a dip and it came towards the end of all our dinner. I've been in hospitality for over 12 years and I understand how busy it can get but unfortunately some staff like this particular girl Alta, would benefit at a different work field as she is clearly not fit for hospitality and due to such poor quality service, we will not be coming back. Dining at a restaurant is not just about the dinner but the whole service and overall experience. Nicolo was brilliant though so we wish him best luck, he is fantastic at his job and...
Read moreSo we went here last night for dinner, and let me start off by saying that the staff were amazing, and we could not have been looked after any better by such lovely waiters. Anyway, my partner looked at the menu, which was quite dirty with food stains and was not pleasant to look at. The menu is just one sheet of paper, and so should perhaps be laminated to wipe off future spills. I ordered Paella and my rice was almost raw. I love Paella, and will always order one if it’s on a menu, and this one would have to have been the worst I have ever had. It’s so disappointing that a chef would send out a dish, that even he would recognise was not fully cooked. My partner asked me why my rice looked so small, and I told him that the reason was because it was hardly cooked, so did not expand. This was a very disappointing experience. Wont be going back 🤷♀️ (In response to your reply, what happened was that the waiter served my partner his meal, and told us that the chef was not happy with the paella that he had made, so he was going to make up another one. He probably did not want to keep us waiting too long, so10 minutes later, I got my meal. You cannot cook rice in 10 minutes, so this is why the rice was...
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