Rating: Hospitality: ★☆☆☆☆ Value for Money: ★★☆☆☆ Amenities: ★☆☆☆☆

EDIT: (to clarify owners response) - we we not the ones to call you "oi" or even say any disrespectful. Again, only shows how the manager/owner is mixing up customers and lacking hospitality skills. Original review below.

My recent visit to JB's Indian Restaurant was a disheartening experience primarily due to the manager's unacceptable behavior, which had a profound emotional impact on our dining group. I feel compelled to share my experience, which left a lasting negative impression.

Starting with hospitality, it was abysmal. The person taking our order, who I later learned was the manager, not only got our order completely wrong but also reacted defensively and used inappropriate language when we pointed out the mistake. His unprofessional behavior was shocking and completely unwarranted. This behavior not only ruined our meal but also had a distressing effect on the children, toddlers, elderly individuals, and ladies in our group. Some of the kids even ended up in tears due to the manager's outburst.

To make matters worse, the manager's apology felt insincere and lacked meaning. He attempted to justify his response by referencing a previous customer interaction, which was entirely unjustifiable. Venting out frustration from a previous customer on our group was inexcusable and only added to the distress we experienced.

In terms of value for money, JB's Indian Restaurant falls short. While I understand that portion sizes may vary, the main issue here was not the quantity of food but rather the manager's conduct. We expected a pleasant dining experience, but his outburst overshadowed any concerns about portion size.

Amenities were also lacking. The restaurant didn't even provide basic handwash facilities, a fundamental requirement for any dining establishment. Furthermore, the absence of a high chair for kids made it inconvenient for families with young children, showcasing a disregard for the comfort and needs of their customers.

To add to the disappointment, the manager's behavior was defended by the entire restaurant staff, creating an uncomfortable atmosphere for all diners. Overhearing the manager's bragging about being the sole Indian restaurant in town further underscored his lack of professionalism.

In summary, my visit to JB's Indian Restaurant was marred by poor hospitality and a lack of basic amenities, but the key issue here was the manager's unacceptable behavior, which had a profoundly negative emotional impact on our group, especially the kids, toddlers, elderly, and ladies.

I strongly caution against dining here and recommend exploring alternative dining options in the area.