HEYTEA (Mt Gravatt) — Restaurant in Brisbane City

Disappointing Experience Despite Aesthetic Appeal

While the shop’s concept was visually appealing—with its see-through tables, pristine white floors, stone centerpieces, and charming little rock-and-moss gardens beneath the tables—the overall experience was far from enjoyable.

The environment was extremely noisy. The constant chatter of customers, clattering of drinks being prepared, and blaring music—which was presumably intended to create a calming ambiance—ended up sounding more like chaotic morning birdsong than a peaceful soundtrack.

Unfortunately, the space was poorly maintained. Pebbles were scattered across the floor, the once-white tiles were stained with footprints, and bits of rubbish were left unattended.

The ordering process was equally chaotic. Despite mango products being prominently advertised, none were available. The noise made communication difficult, resulting in two out of our six orders being incorrect.

On a positive note, the drinks were prepared very quickly and the staff were friendly and welcoming—but sadly, that wasn’t enough to redeem the...

My first experience when the shop first opened was that the drinks were not as good as I imagined (first time I tried mango grapefruit, it was too sweet for my taste) and grapeboom (also quite sweet for my taste) but my mom really liked it I tried a few more times and really got addicted to the tea here 😍 if you like fragrant tea, not sweet then I highly recommend jasmine latte, I can confirm this is one of the best jasmine latte shops in Brisbane. Also you can try the supreme matcha latte, I'm not a matcha fan, but this drink really convinced me to come back You can see I'm a fan of heytea by the number of orders 😅 luckily the shop is not on uber yet, otherwise I think I would drink it every day a small tip for those who don't have to wait long is to order via the app...

We have been to Westfield yesterday and saw the Hey Tea has opened very excited to purchase but it was just an awful experience 😡we just wanted a black tea with milk and bubbles so simple, so the stuff recommended Brown Sugar bubble tea ,we have payed and i went back to check with her is that with any tea cos the printed receipt didnt shows with tea and she said they dont have , can you imagine a tea shop has no tea?we just wanted tea with milk so no tea at all , I requested to cancel she said already made , ok fine but they have made my order completely wrong i wanna hot , they have made cold and i have to wait for another 15 mins to collect my order , and the taste is so bad just like sugar with milk and it cost $10 , i will never go again and never recommend to my...