Ichiban Sushi — Restaurant in Brisbane City

The food is always good here. But I’m sad to say this place has dropped in customer service. When you walk in the door they jump on you to show your vaccination status but the QR code is inside behind the door so every time I have to ask them nicely if I could please have a second to scan in. I have nicely suggested that it might be easier to pop it on the door so customers can scan in before coming in and I was told no people can’t find it there. Recently we came here and they wouldn’t accept that my friends son was under 16 even when we showed them his school info. The lady demanded his date of birth because the year he is in is not proof he is under 16.. the kid in question is in year 9. Now the conversation could have gone differently but she was unrelenting and demanded proof of date of birth. When we tried to talk about it and find out more information as she said it was stated on the government website and it was the law. Because we don’t want to have this problem again and wanted to make sure we abide by the law we asked for her to share the page with us and she refused. At the end of it she back tracked and told us her it’s actually just their store policy and that’s final and their friend is a lawyer and they can make whatever policy they want. I’m really disappointed in...

We are regular customers here. It has been 3-stars level. However, last visit was bad. Sushi rice was too soft, too wet, too much vinegar and squished too hard. If they are professional, they didn't use that failed sushi rice for their customers. That sushi rice wasn't a restaurant grade.

One more thing to review is about their stamp card. I have been there so many times, but I always forget to ask stamps at the register. Other shops ask customers that "Do you have a stamp card?", but they don't. Well, forget about showing stamp card is half my fault. So, these cases were half/half responsibility. However, there was more. I have collected the stamps to get a free side plate, so I ordered a side plate ($6.80) and I showed my card to a Korean waitress. She said that "I don't know about this!". (oh well, it is your fault - you should not tell your customers about it). I said so, I can get the side plate for free right? She said that she will give me one Sushi plate ($4.60) free. What? It says "side plate". She was very strongly said that so I couldn't argue with her.

Well, if you don't want your customers to use the stamp card, then don't offer the stamp card. It was only a bit more than $2 difference, but I...

We walked into what I guessed might be the entrance down a hall with tables on one side. The floor was blackened and filthy around the floor stand sign out the front and also down the hall along the wall. I found a male staff member in the back corner (I'm guessing where the entrance used to be) there was no greeting just gesturing to a table that may work for us with the pram we had. There was a large stack of boxes and other junk including a stick vac that I could have reach from what would have been our table. We decided we could not stay there. None of the staff were welcoming in any way at all. This place needs a clean up and maybe some new staff too! We got lunch elsewhere in the centre and when walking back past, a long haired male staff member was playing with his hair and redoing his ponytail in the middle of the hall right beside a table. This place is a...