KFC Sunnybank — Restaurant in Brisbane City

Food always seems really oily. Like the person in charge of shaking it and putting it on the rack skips that step and just tips it with the oil to soak. Manager.... what manager they always have alot of people but noone seems to be working hard or know what there doing or wants to take responsibility. Very very slow but soo many people why? Bad training bad manager or bad worker who just dont understand or care. The question is why soo many workers like this in your busy store? Atmosphere is poo due to soo many people waiting for there FAST food. Faster to cook. Also due to staff ignoring the counter and the drive thru window sighing alot and rolling there eyes in your face, no manners. Its your job do it. That is what u r paid for. If your bad at it. U should be fired. By the manager. The person suppose to make sure u work the whole time and serve the people asap. Or never allowed to work during busy times as u are not ready to work, let alone at a busy time. Poor management poor placement of workers during busy periods. Poor training. Poor people skills, this is a big one people skills are very very poor. No remorse no care just too bad. You can complain in person there and get nothing back. U complain on here u get the generic speech they allways do..... our goal is the serve finger licking good chicken sorry u didnt experience this. Well yes because your staff are amatures and same with your managers who can not even get a good work line going and have some control and know some of what is going on. I get it your busy but u are KFC and advertise fast food quickly. Its ment to be so u dont cook cause u have no time. Its very common to wait in this drive thru for 30-60min. Why? Is there no training? There is a system yes? If u need more staff get some but pleassseee when u interview them try to choose the ones with manners and considerate. Not the ones who see people waiting and pretend there busy for 10-15mins...

Worst KFC experience ever! I went to the drive thru because it was raining heavily, and the speaker box guy asked for my order , before i could finish my list he told me to wait, and asked me to repeat all over again, so I did. after driving up, he didnt even ask if I was paying by cash or card, and just thrown an eftpos without even looking at what i was going to choose to pay, nevertheless, I paid by card and asked him where should I wait, he give me thumbs up towards to the sky, lol like how i supposed to know your hand gestures, anyways i drove to the next window, it took them a while until a staff at that window asked me if i can exchange the original 3 pieces to hot and spicy because they are cooking the original pieces and needs to wait for 15 mins, I was like why didnt you tell me WHEN I WAS ORDERING! I would have ordered something else instead, reluctantly I was forced into changing my meal to hot spicy and drove off, but as soon as i checked my box, They have also forgotten my shaker salad!! so i had to do a U turn and drove back, park and rush into the store (as it was still raining heavily) then i got my shaker salad thrown to me without an apologise or anything indicting its was their mistake, instead, i got a simple "enjoy" WTF! ENJOY MY DISASTER EXPERIENCE WITH YOU GUYS?! no thanks, and to add on top of that the salad was like only65% full. I will never go to this KFC again and I will address this complaint to the KFC...

Unbelievably bad even by fast food standards. Not only is the location really odd (the drive thru entrance is hidden behind some karaoke joint) but the service is terrible. I have a 30 minute lunch break at my job and I spent more than that in the drive thru. I ordered a double crunch burger (literally 3 ingredients) and regular fries. When after 25 minutes I finally made it to the collection window I was told there was a 10 minute wait on tenders and they asked if a zinger would be fine. At that point I would have taken a pair of hairy rats nuts if it got me out of there so I said yes. As I waited I got to see into how the place is (not) run. I didn't see anyone over the age of 20 and the staff were a mix of panicked high schoolers and dozy looking Somalis. After fifteen minutes the girl handed me a gigantic bag, and when I looked inside it was obviously a family order. She realised and I handed it back and then after another five minutes I got my order...you'd hope. The chips were small. There were 4 cars behind me at minimum and I had better places to be so I didn't bother arguing about it.

My only regret aside from going there in the first place was not flooring it when I was given that family bag. I know that there probably isn't any management there, and they care very little about these reviews but if one of them is reading this now just know that in the unlikely event that I return this is exactly what I will be doing....