Vietnamese Oven — Restaurant in Brisbane City

I have been to this place too many times to count while the food is good, the girl who worked at the counter has the worst customer service you can ever meet. She is always cold, and rude, never smiles like a freaking machine. But I can tolerate that because I really do not care much about customer service if I am not overly insulted. But yesterday was really a straw on the camel back. We bought food that is a total of $48 and my 5 y o daughter was really hungry and she really wanted a blain bread (banh mi) with nothing in it since that is her favourite. I asked if I could buy one blain bread and the girl said No, they don't sell the blain one, no matter what I tried to convince them even offer to pay it more than normal price. At one point I was literally begging her to sell since my daughter was complaining loudly how hungry she was and she just wanted 1 bread. But the answer was still no. I am Vietnamese and all the Vietnamese banh mi shop will always sell us the blain bread so it is not even a strange practise or anything). And honestly selling one bread to a hungry 5 y o is not gonna harm their business in anyway and only makes customers more loyal to them. They have a good location and they will always sell a lot of food but honestly that girl at the counter just really made a lot more people turned off. She has no sympathy or compassion and simply completely unadequate and not suitable to do any customer service. Most of all the negative comments here are about how rude and horrible that girl is. If the owner (or maybe she is the owner) read this comment, you should re-train your staff in hospitability and customer service. That girl's rudeness is unacceptable. I will definitely not come back again. Also they missed an item on my order as well. Edit: The lady is not nice, she has the coldest face to have for customer service and many comments in the review clearly states that she is rude in many occasions. Your defense of her action is laughable, you need to train her better for customer services. I am doing business as well and I know exactly how a staff needs to behave towards customers. If you act unkindly towards other people, one day someone else will act unkindly towards you. Refusing to feed a child who was hungry and parents who are willing to pay is extremely unkind and strangest thing ever. You dare to defend her actions which means you are willing to ignore to help...

"Vietnamese Oven in Buranda, Brisbane is a culinary gem that truly deserves five stars. From the moment you walk up to the store, you are greeted with the warm and inviting aroma of authentic Vietnamese cuisine.

The menu at Vietnamese Oven is a masterpiece, offering a wide variety of traditional Vietnamese dishes that are bursting with flavour. Whether you're craving a steaming bowl of pho, Bahn Mi rolls, or fragrant lemongrass chicken, every dish is expertly prepared with the finest ingredients and a true understanding of Vietnamese culinary techniques.

The service at Vietnamese Oven is exceptional, with staff members who are not only knowledgeable about the menu but also incredibly friendly and attentive. Their genuine passion for providing top-notch hospitality truly enhances the overall experience.

The restaurant's commitment to quality is evident in every aspect, from the beautifully presented dishes to the spotless cleanliness of the establishment. It's clear that the team at Vietnamese Oven takes great pride in delivering an exceptional take away food experience to each and every guest.

Overall, Vietnamese Oven in Buranda, Brisbane is a must-visit for anyone who appreciates delicious, authentic Vietnamese cuisine served with genuine warmth and hospitality. This restaurant sets the bar high and consistently exceeds expectations, making it a true standout in the Brisbane dining scene. Five stars...

They have popular menu but not so popular items is not fresh at all. All I Have purchased the Spinach and Cheese pastry and as soon as I had first bite it smell so bad and the chasse tasted Foul. . I rang them straight away to remover it from the self may be its gone bad due to heat since the location of their shop .They have lot of sun on their front counter , I wasn't seeking any replacement or refund purely genuine feedback to help .

The comment below shows that they don't care about customer what if one goes away they have enough customers to keep them going .

Most of all the negative comments here are about how rude and horrible customer skills are , you should re-train your staff in hospitability and customer service.

RE- Your comment that I was rude , why you got me to write my concern on a piece of paper if I have been rude , you have assured me that you will talk to your supplier , the owner comment below made me so angry that I have to edit my comment and tell the whole story . I do have the proof of my purchase and I wasn't rude at all . don't try to change the scenario . I would have remove my review if you genuinely apologetic and would have said that they wont serve the pastry to anyone else .

I have looked at all your response on negative review and its proved you not taking constructive feedback well.

Get some training for yourself and...