Golden Lotus House Chinese Restaurant — Restaurant in Broken Hill

the food was OK, the service was ordinary. we arrived and stood at the door for 10mins before walking to the bar and being asked “takeaway”

When we were eventually shown to a table, we were not allowed to sit at a clean table, the lady had to clear and clean a table for us. 5mins after being seated we were given a menu and asked if we would like a drink, we said “yes please” and the lady walked off and spent most of the time talking to people on the table beside us

After another 10mins the lady came over and asked if we wanted something to drink “we asked for a jug of pink lemonade” and she said “raspberry, same thing …” and 10mins later after chatting to the table beside us again she brought back a jug of Kirk’s Creaming Soda

After 10mins the lady came back and asked “what do you want?” … we gave our entrees and almost finished our main - one of them being chicken with oyster sauce and vegetables - when the phone rang and the lady left the table, took the phone call - then didn’t return

By this stage, another couple had walked up to the bar and asked for more drinks and she was on for a chat - all part of customer service, I get that but not when you haven’t finished taking our order or at least “train” someone else to answer phones or take orders at the bar

After she had finished telling the couple the history of Moscato, she asked us “did you want to add to your order?” when we said “you didn’t finish taking the order” she seemed surprised

Our meals came quick as lightning which was great considering we had been there for the best part of an hour at this stage. When we first arrived the venue was ½ full, by the time we got our meal we were the second last table there - the first was the table the lady spent most of her time at

When our mains were brought out, it was apparent that the chicken and vegetables was missing oyster sauce to which we were given a blank stare

And to top things off, no chopsticks either … Rather annoyed with the whole experience...

My family and I went for dinner here last night, being my first time i was impressed by the food and the beginning of the service with how quick everything came out. However that soon changed when we got to desert, we had ordered 3x regular icreams 1x strawberry and 2x caramel.

We recieved the strawberry with no issues however we were surprised when they brought out two fried icecreams with caramel topping. We explained we did not order that and specified that we ordered regular icecream with caramel topping. Our waitress proceeded to fight with us over the matter and explained we had been charged for two fried one's, we explained that wasn't what we ordered and was assured it was the regular one's upon ordering.

She then went and got who I presume was the owner or manager for them to then fight with us on the matter ans said that it was already made so there you go, even though it was their mistake they refused to fix it, we had to then buy another two icecreams and suddenly the owner/manager was happy to fix the problem.

The place was quiet and I can understand why if you're going to fight with your customers over...

The most rudest staff we have ever come across in a restaurant. The 'owner' was very friendly with people she knew and the regulars but completely the opposite with travellers. Asked if we had booked- restaurant was empty although she continued to tell us they were very busy. Yes we understand that they had a lot of takeaways. Gave us 1 menu, had to ask for another menu and literally told to hurry up and order. Food was average, not the best chinese we have had. $10 corkage for wine, which is fine with us but she continued to tell us they were licenced but the cheapest wine was $39 bottle. Not a lot of options to go elsewhere so I think they have the monopoly, could use a lesson in...