Bali Bagus Cafe — Restaurant in Byron Bay

What a debacle we experienced at this establishment. First off, we ordered on the phone after looking at the menu online. Our order was confirmed and when we rocked up it was completely wrong. We were then informed the menu had been changed (and prices increased) but not updated online... not a good start. We then waited for a new order to be made, during this time the person that I can only assume was the manager, stood in front of the shop with the server both of whom were staring directly at me while discussing what went on. The owner then proceeded to walk around to every table and ask how they were going etc etc and of course left us out of the greetings. After eating the least authentic rendang and mie goreng we have ever had (my partner is Indonesian) we then had to be called back to the counter 3 seperate times to get the payment right. I would not recommend this place if you want real Indonesian food or a...

I was really disappointed with my experience at Bali Bagus Cafe. After hearing such great things from friends in Melbourne and seeing all the positive reviews, I had high expectations. Unfortunately, we were not welcomed or even acknowledged for over 10 minutes. We sat waiting, only to be completely ignored while the man behind the counter continued serving others. In the end, we had to approach them with a “hello” just to get a menu.

It’s terrible not being greeted or acknowledged at all, basic customer service was completely lacking. First impressions matter, and sadly, this was far from the warm and welcoming experience we...

Being allergic to meat, I have just ordered vegetarian mie goreng, yet my plate came with fish (in about 20 minutes). When I headed back to the counter to ask about the fish taste, it was pretty clear that the blonde girl serving me had not paid attention at all to what I ordered, as she opened her eyes when asked about my vegetarian request.

Luckily the other lady was a bit more caring about their customer, and offered me to do a proper food, which I took another ten minutes. This lady came personally to check if it was good and to ensure it had no meat at all.

I recommend caution here, make sure they listened and understood...