Roll'd Canberra Centre (Lower Ground, near Myer) — Restaurant in District of Canberra Central

I don’t even know where to begin with this absolute disaster of a rice paper roll shop. From the moment I saw it, I should’ve known to turn around and run, but my hunger for something decent got the better of me. Huge mistake.

First off, there are no doors...NO DOORS! I don’t know if it’s a "design choice" or just a pathetic attempt to be trendy, but it was like walking into a filthy, open-air prison of food disappointment. The smell hit me like a wall—think burnt garbage meets stagnant fish tank with a dash of mildew. I’ve never been so close to vomiting in a food court in my life. It’s like they’re actively trying to drive customers away with a toxic cloud of nastiness. I’m gagging just remembering it.

The staff? Completely useless. Totally clueless. I stood at the counter for several minutes while they just stared blankly at me as if I were the one out of place. Not one “hello,” “can I help you?” or even a hint of acknowledgment that a paying customer existed in front of them. When they finally decided to take my order, the girl barely spoke, looked at me like I was inconveniencing her, and just handed me my food without any care or any sort of basic human interaction.

And then the food… oh dear god, the food. I’m not even sure what I was holding in my hand, but I’m 99% sure it wasn’t rice paper rolls. It was like they took wet, cold cardboard and stuffed it with old, soggy vegetables that were probably bought at the bottom of a discount bin. The shrimp was rubbery and tasted like it had been cooked and then left out for days. The rice paper itself? Soggy, limp, and completely disintegrating in my hands. I thought I was eating the leftovers from a food fight. And don’t get me started on the “dipping sauce.” It was this disgusting, thick sludge that was both sickly sweet and overwhelmingly salty at the same time. I honestly wanted to scrub my tongue with bleach after one bite.

I barely managed to choke down half of the roll before I gave up. The whole experience left me feeling physically ill. How this place is still in business is beyond me.

DO NOT waste your time or your money on this place. It’s a hot mess of incompetence, filth, and gross, unappetizing food. If you want to experience what it’s like to lose all faith in humanity and the concept of good food, by all means, try it. But trust me, your stomach will hate you for it.

Zero stars if I could rate it that way....

The service of roll’d in Canberra Centre (Civic) is atrocious! My daughter and I decided to eat there. We get to the counter to look at the roll’d rice paper rolls and while deciding what to get we notice a little fly walking over the lime crusted fish rolls. We tell the counter Asian girl with short black hair and she seems unconcerned at first, but I insistently tell her and point to where it is. Finally she pulls the trays out and squashes it on the paper. This puts my off eating anything in that cabinet. So I decided to order a vegetable pho bowl. My daughter put off as well decided not to order anything for them. The boy who takes my order was very unprofessional, he didn’t know how to process the order at the till and he had to ask Natalie, the girl who clearly was in charge of the front counter. They seem put out that I ask for the soup to be gluten free and vegetarian. After I order I wait another 14 mins while Natalie continues to fill up tiny sauce containers and the boy serves 4 other people, and then he comes back to my order. I watch the boy put the rice noodles in the bowl then fry the tofu for a minute and then they come out to finish my order. By this time I’m furious, I work in the centre and only have 1/2 hour for lunch, I now wasted half my lunch break standing around waiting because of there incompetency. When I ask Natalie why it has taken so long, she explains that the tofu takes 6mins to fry, which was a clear lie. There was no apologies. Natalie herself was annoyed that I even complained and seem to justify with outright lies! Food was not bad but the service was so bad, and to lie to a customer when I can clearly see the kitchen and what’s being done is an outright joke!!! Hope the...

I am at a loss for words. Imagine a place where your tastebuds are held hostage by a sad symphony of flavorless mush, and you have Roll'd. This establishment somehow manages to take the concept of “fresh” and “flavorful” and spin them into an unrecognizable, sad little glob of mediocrity.

First, let’s talk about their spring rolls – they should be renamed “slightly damp cardboard cylinders with a confused identity.” I’m not sure if they’re trying to pass off as food or just a sad art project you forgot in the fridge. The filling? Well, if you can call it that. It’s a ghostly whisper of veggies that seem to have once had dreams, but they’ve been tragically abandoned. And the dipping sauce? It's the culinary equivalent of being offered a glass of water with a side of regret.

Then there’s the pho, which tastes like it was boiled in a bath of disappointment. The broth? I don’t know what they’ve done to it, but it’s like they tried to make a soup from a shoe and a disappointment sandwich. The noodles are oddly chewy, almost like they were made from a rubber band and a vague memory of what noodles used to be.

And the rice paper rolls—oh, lord—the rice paper has the kind of texture you’d expect from a failed art project. It's thick, soggy, and leaves you wondering if you’ve been duped into eating something that was supposed to be made out of paper. The filling? Imagine a confused tofu lump that lost its way halfway...