Bathers beach house restaurant is amazing, great food, great service and amazing views.

Their New Years Eve event was terrible. My 5 friends and I paid $145 each for an "all inclusive" event. The description stated "we're hosting an all inclusive New Years eve event featuring a range of premium beverages..." "...you can enjoy red and white wines all night! plus we will have closer sparkling wine, together with a range of our tap beers included, if you feel like a cocktail, green goose will have you covered with a number of cocktails available on the night". "All inclusive tickets are available now via visa sticky tickets and the link below".

Tell me why when we arrived we were told that cocktails have to be paid for and are $19 each. The description for this event stated twice "all inclusive". We received 1x peach bellini upon arrival but other than that our free choices were wine, sparkling or beer.

My friend complained to the event manager stating this is false advertising and should the event description stated that cocktails are not included in this "all inclusive event" none of us would have bought tickets. We spent $870 all together on tickets and if all we wanted to drink was beer, wine and sparkling we could have gone to any bar that didn't charge us $145 for entry.

The event manager was very kind and offered my friend a special bracelet that allowed free cocktails because she wanted us to enjoy our evening. Her instructions were that all 6 of us could benefit from the free cocktail bracelet as long as we don't abuse it or use it on strangers. She also said we could only pick from the list of 5 cocktails they have available. I asked her for a second bracelet so that my friend didn't have to be the only person going to the bar every time to get one of us a free cocktail. The event manager repeated to me that the bracelet included all of us so we didn't need a second bracelet.

We couldn't be more grateful for this kind gesture so we thanked her and went to the bar and ordered a round of espresso martinis. The first bartender was lovely and made our drinks with no issues. But that was where the kindness ended.

We didn't want to abuse the kind gesture so we mostly ordered the free wine, sparkling and beer. But every time we returned to use the bracelet again, we were met by such distaste by the bartenders. Every time they served us they sighed at us, rolled their eyes and didn't speak with us. They treated us like we were stealing money from their wages.

One even spent 10 minutes disputing us, saying we're making things up. After he checked with another bartender he returned with the worst attitude and said we could have a vodka cocktail but it can't have any other alcohol in it. When we asked why we couldn't just pick from the menu like we were told to by the event manager he refused again. He refused almost every simple cocktail I could think of but also refused to tell me what he was willing to make. My friend with the bracelet got so upset at his condescending and rude tone that she wanted to leave. After so much back and forth he left, spoke with someone, came back and finally said "you can order anything from this list". We ordered 3 mojitos and left the bar.

At around 11pm we were all feeling defeated. All of us had experienced rudeness by the bartenders for simply taking up an offer kindly offered by the event manager. Why offer us something but then make us feel like dirt when we use it? This experience completely ruined our night and our New Years eve. None of us wanted to go back to the bar to order another drink, not even the free wine. With our new years eve ruined we all left around 11pm and went to a different bar.

I am so disappointed at the rude service we received, especially after how nice the event manager was. Safe to say we will never return or recommend bathers beach house events to anyone we know.