Me and 3 friends ate here the other day and ive never eaten such bad food and been treated so rudely by a manager!
my experience started with the pork belly which came as a well presented small slice but upon tasting it i realized it was flavorless and had no crunch to it whats so ever! This was followed by lamb for a main which was well cooked but tasted like a block of salt which ive never experienced before and the wine sauce it came in literally made me heave and the veg side tasted like something that came out of a packet brought from a cheap superstore!
here is a list of my friends experience scallops = gritty and flavorless muscles = were of a very good standard and a very tasty wine sauce The sea food main = not seasoned with chewy linguini 1 or 2 pieces of fish badly cooked and chewy squid! we sent them back after not even eating half as it tasted like a bowl of butter. pork loin chop = standard taste again came with red wine sickness sauce which was only saved by the peppers!
When the waitress asked us if we enjoyed our food we all said NO and i don't know if she thought we were joking because she just walked off. We went and asked for the manager who was very aggressive, defensive and was very hostile towards us. We explained our experience of the food in a carm and friendly manor to which he replied he would see what he could do. After a 25 min wait the manager came over and gave us a full price bill $250 (not even 1 dollar off) by this point we were very frustrated and just paid it as we knew these people were not worth dealing with.
I have no complaints against the very friendly bar and waitress staff! our surroundings were nice but the toilets were discussing! i've seen better by the beach.
Please don't eat here... save your hard earned cash and go to Mcdonnalds as the foods better quality and...
Read moreMy husband and I had dinner here recently as we were celebrating his birthday. We had been here many times before when it was previously called Char Char Bull and always had fantastic meals. We were disappointed this time and I will list why. We were placed at a table that was shoved into a corner and too close to other tables even though there were ample empty tables available elsewhere that were still empty when we left. When the waitress came it was very awkward for her to serve us and the waiter for the table next to us kept bumping my chair. My husband's entree was good but mine was average. The vegetables were completely raw and tasteless. We both had steaks for main. The eye fillets were cooked to perfection but ruined due to overseasoning of salt by the chef. There was way too much tarragon in the bernaise sauce and it was over powering. The chips tasted like they were cooked in the same oil as fish and had a fishy taste plus the oil was probably not hot enough so they were soaked in oil in the cooking process. After our mains the staff brought out a little scoop of icream with a candle in it and sang 1 verse of happy birthday to my husband. Whilst it was a nice gesture it was underwhelming and honestly they shouldnt have bothered. The whole ambience of the restaurant has gone down hill. They have replaced the beautiful tables and chairs with plastic ones and gone are the crisp white table cloths. The tables are placed too closely together and has the feel of an upmarket Sizzler. The staff are friendly enough but seem to be mostly on working visas and not properly trained for a fine dining restaurant. We will stick to Friends restaurant for our fine dining experience in future and won't be back here...
Read moreI was dining solo. The service ruined the experience. I asked the waiter if they have a cocktail with lime, and he replied no. I had to search and found their Gin Gin cocktail. It was gin and lime, and was great, but would have been better if he knew the drink list and suggested it. I ordered a half dozen oysters 'au naturale', but they arrived with herbed breaded portions in each oyster which spoiled the flavour. I then sat with a table that needed clearing for 15 minutes, while waiting staff passed me by as if I didn't exist and cleared and set other tables. It wasn't a busy night. As a solo diner this was the worst. A waitress eventually came and asked if I was ready for my main meal. It was like a stupid question and put me on the spot instead of acknowledging I'd been let down and taking some ownership. My main - duck and side serve of chips - arrived shortly after. I took a small mouthful and it being good, sighed with relief, loaded up my fork and put it in my mouth. At that precise moment, a waitress arrived intrusively asking if my meal was ok. It spoiled the moment completely. I spent well over a hundred dollars. The food was good, 4 star. The drink service was good. The wait service was terrible. It was not the 5 star experience many years before. I cannot recommend this place as a result, no matter how good the venue, ambience, background music, view, drinks and food. I gave feedback about my discomfort, and stressed the importance of observing the diner and anticipating their needs, and timing things well, and she managed to disagree with me on point of the intrusive and poorly timed enquiry as to my main meal, and seemed happy with that. It was anybody's night except mine,...
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