One Star for Manager’s sub par service. Walk-in here tonight & asked for a table, the waitress said she had to ask the manager. The manager didnt even blink an eye and said there were no more tables for the rest of night even though I could clearly see multiple available tables.

I walked out the door & immediately went online to see if I could make an online booking & to no ones surprise, there were tables available to be booked.

I booked a table online & walked straight back in and told her the manager said there are absolutely no tables but I just booked one online. She then proceeded to sit us down.

The girls working the floor were absolutely lovely. Appalling attitude and service from the manager turning away a customer without even batting an eye even though he could take us in.

Shame as the food is actually good here.

To add, we told the manager of this after the meal & no apology was given & he got upset at me saying that the restaurant was actually at capacity and he should have turned us back out because he forgot to block out the online booking. But there were empty seats when we walked in & when I checked the booking system after our meal, there we still seats available to book for the night???? So if that is the case, then you should have exact number of seats in your restaurant & what, you were going to turn around every person that booked online? And you noticed the mistake when we were seated by a waitress then at that point did you not turn off the booking system?

All the manager had to do was apologise. But no, he fought back and got angry at us for eating at the restaurant.

To the owners response: thats not the point of my experience. The point was that there were online bookings available and i booked instantly and ate here before getting turned around. Manager should have owned up to his mistake and should have just apologised instead got angry at us for making a booking online. So, really then, he should have turned every online bookings away since you guys were at capacity.

Controlling the floor and capacity is a part of a manager’s job, but being at a service front, if you admitted to making a mistake then just own it, he didnt need to get angry at us for giving you money. GOOD for you guys for supporting an angry service personnel to quickly blame customers. We will never be returning here since you guys have the exact same attitude as him.