Kathmandu Fremantle — Local services in Fremantle

Good enough store for all you need. I am going to Europe including Scandinavia then finishing in Scotland with my 3 teenage sons. We need to get kitted out with backpacks, warm gear etc. I bought 2 backpacks but to be honest no one came and asked if we needed any assistance. If someone had, I would've said yes and got them to help with 2 more backpacks, jackets etc shown me some deals or specials. I would have spent more. Every time I had a question I had to try to find a staff member you gave me a few words and a point. Hardly anyone in the store. I'm 1 single mum with 3 teens and myself to kit out. Staff here have no customer service skills. Lost a big sale. Just a simple "is there anything I can suggest or help you with today" would have been good. But that's staff these days. Almost so unapproachable. If you look like you're going to ask to assistance then literally turn the other way. Don't they realise if I'm buying backpacks and talking about snow, highlands and trekking I may need to buy more things. When you are in the store for a good 20 mins trying on backpacks, looking around for staff, you realise it's gonna take you a long time to learn the store yourself to find where everything is for 4 people to kit out....

Drove 600 ks to Fremantle. Pulled up at Kathmandu. We were a few minutes early. We saw the doors open and went to go in just to be told to come back. We went down the road and returned about 10 minutes AFTER opening time. The door was locked some woman was walking around inside. She eventually saw us and came up to the door just to slap a come back later notice on the door. I asked her what was going just to be told to come back later. I swore under my breath as we had just driven for 6 hours. This thing of a manager proceeded to swear at us. She walked out re locked the door and gave us the finger as she walked off. About 10 minutes later she comes back with her coffee or whatever it was. She walked in and relocked the door. I'll never. As long as I live ever spend another cent at Karhmandu. It defies belief that such a nasty woman could even be...

I went into the Fremantle Kathmandu store after a big drama with an online order not arriving in time for me to fly out. I’d already spoken to Gemma earlier in the week to work out what could be done if it didn’t arrive in time. I went in today with the hope that the hiking gear would be waiting but no luck. Gemma then went through my list of what I needed and very quickly had me fitted with the right sizes, best pieces for the weather I was going into and I was organised and on my way. If it were not for Gemma I’d have ended my shopping relationship with Kathmandu. She is a great ambassador for your brand and I’ll be going back to Freo to have more of this great customer service in the future. Gemma if you’re reading this... Thankyou! You were a lifesaver today. Many...