Grand Dynasty Yumcha and Seafood Restaurant — Restaurant in Gold Coast City

Awful experience. We were asked by a waitress to follow her to be seated inside the restaurant. Then she left us at the front door and asked us to wait for her there. Just when we were wondering if she was coming back as she appeared to be serving another customer, a waiter came and told us abruptly to "go wait outside and don't block the way". We decided to leave the restaurant after the unpleasant experience.

I completely agree their response that it was neither safe nor appropriate to wait near the busy restaurant entrance, especially when I have a little boy with us. However, they seemed to be completely oblivious with the fact that we were asked to wait there by the restaurant's own staff and seemed have been forgotten. After I left the one star comment, we were approached on the street, lectured on how inappropriate we were to wait at the front door, and not entitled to comment on their service as we didn't eat at the restaurant.

I take on their feedback and update this comment to stipulate that I didn't eat at the restaurant and therefore this comment has nothing to do with the quality of the food. However, I disagree that I am entitled to comment on their service. I was at the restaurant and received a confusing and rude service. Further, for approaching me on the street and telling me how inappropriate I was to give the restaurant a one star review, I think they have really earned...

18/6/22 Not pleased at all by a waiter Da*'s poor customer service. When we enquired about an order that didn't turn up, he was adamant we didn't order without even bother to check his record first. And it turned out we got charged extra for an order we were not served! Also, we were charged for the take-away boxes which he didn't tell us those were chargeable when other restaurants gave away free for dine-in customers. We didn't use up all the take-away boxes thinking not to use more than necessary but that never came off the bill either...So, if anyone come across this sort of customer service again, make sure you insist to see his record of order that you made.

19/6/22 Glad to have talked with Kenny. He understood the issue I raised and offered his repeated apologies and refund for the missed order, as well as the chance to experience his service by visiting his restaurant again. I appreciate his sincere gesture and the effort on corrective action he has taken, and will take to improve customers' experience in his restaurant. I told him monetary refund was not what I was seeking but rather hoping a one-star comment of factual encounter could drive an improvement in common-sense approach to customer's query on missing orders. And to be fair, other waiter and waitresses, whom we observed were doing fine. So, thank you Kenny for the chat today and...

First off all I must admit it was my mistake not to book for a table in advance, instead I decided to stroll down the vibrant Broadbeach central and randomly walked into this restaurant. A family of 4 was put into the corner facing 2 walls. When my wife asked for a dish called Japanese tofu, which is a very common chinese restaurant dish, at least in Western Australia. Instead of telling us they dont have such dish, we were slapped in the face with ‘We are a Chinese restaurant and dont expect us to have Japanese food’ We did end up order other dishes. We ordered Fried Rice, Mongolian Lamb, Salt n Pepper spare ribs and Tofu seafood claypot. We The food was below average. Perhaps at best at the same level of any Chinese takeaway joint, let alone the inflated price. I understand the location was part of the price. However the our experience from the location was the 2 walls. The service was slow, again maybe because we sat in the corner and lost staff’s attention. And we eventually gave up and asked to cancel the last dish. When paying I was asked by the manager/owner how everything was. I was giving the bad impression and was to tired to explain what went wrong. She gave me a few dollars discount and a dessert as an apology. At least they tried to fix it but overall it was the low of my week long visit...