Domino's Pizza Margaret River — Restaurant in Margaret River

Wow. Would leave zero stars if I could. Dealt with the manager, josh, who took my order. He got the order wrong after charging us over $50 for two pizzas and one side (even though we ordered and PAID for two) after we had asked for the $37.95 deal that had been emailed to us by head office. He said we weren’t eligible for the deal because we were too far away (we are a 9 minute drive from Margaret river town centre). When I called josh about the fact he got our order wrong (forgot a side, and didn’t give us a stuffed crust after I asked for it MORE THAN ONCE) he then did the worst thing a manager could do. He put the poor delivery driver on the phone and tried to make him take responsibility. The lovely delivery driver apologised and when I said it wasn’t his fault and could I please speak to the manager, josh the coward asked the delivery driver to lie for him and say he was out on delivery. We all know managers don’t go on delivery, also I’d been speaking to him 30 seconds prior where he realised he’d made a big mistake, charged us and then didn’t want to take responsibility so put it on one of his team, who had no fault in this. This is management at its worst - how cowardly and embarrassing. Well done to the team and to the driver as the pizza was delicious and served with respect from the driver - shame on you Josh. Also I’ve NEVER paid that much ever for a...

Today my wife went to Domino's Margaret River and had the worst experience one can have at domino's no thanks to Sarekh Parekh the manager over there.

As a person who has always been happy with Domino's in Perth this Manager was rude, arrogant and was not very multiculturaly inclusive. We asked for vegetarian pizza and chips with normal salt. When we got the chips it had chicken salt and when questioned he said this is the standard menu and will have to do after specifically having asked for chips with vegetarian pizzas. He also said it's not upto him to inform us of the seasoning especially after we asked for vegetarian pizzas without onion garlic.

Infact then when asked for replacement he made my wife pay again and when we requested if he can kindly throw the chicken salt chips he said no and told us to throw them.

Then he dared challenge my wife that she never said chips with normal salt and called my wife a liar indirectly. I believe this licensee should be counselled by the Domino's head office.

Extremely disappointed with the racial profiling and rude manner of this store manager. As a regular Domino's buyer for workplaces, sporting clubs and community organisations buying 30 to 50 pizzas from my local domino's this has made me want to re evaluate supporting Domino's if this is the Domino's staff ethos.

Can someone from Domino's head office...

Absolutely disgusting customer service, from the store manager himself. Refused to even let me speak regarding my complaint. Immediately threatened to take action/call the police as I said, 'your being extremely rude & unprofessional and also are breaching numerous policies of your employment contract.

The store manager went as far as asking another random customer in the store what their opinion was on the complaint. The few words about it that I got out.

The other customer starting swearing and becoming aggressive towards me, was clearly intoxicated and regardless it is beyond unprofessional to handle a complaint in that manner.

It is also a breach of company policy for the store manager to witness the abuse and evict myself from the premises but proceed to serve the customer who has abused and threatened myself.

The manager since then has refused to respond to the complaint and has shut the restaurant door in my face. Walked away from the counter behaving like a child.

He can mark my words though.

He will not be acting this way while in a Domino's uniform for much longer.

Very annoying and also could have been resolved with far less effort and energy. But if the manager wants to learn the hard way then I will be more than happy to serve him with written warnings and/or dismissal.

😘 love you...