On Sunday, December 1st, 2024, around 10:30 AM, I visited the cafe with my cousin and my aunt, who had just arrived from abroad. This cafe has always been the first place I take friends or family when they visit, as it's been consistently satisfying. I went there this time with high expectations, but I was deeply disappointed.

Having lived in Melbourne for almost 10 years, this was the first time I had such an experience, and it was shocking. Since I’ve worked in hospitality for a long time, I understood that the staff might be having a tough time, so I didn’t file a complaint, but this experience was just too much.

A young female staff member with short brown hair and blue eyes took our order for coffee and food. The coffee arrived quickly, but we waited almost an hour for the food to arrive. The cafe was always busy, so I tried to be understanding, but the rude attitude of the staff member who took our order—her condescending manner—made me swear I would never return.

As we were waiting for our food, I noticed that many tables had become empty, and the cafe had calmed down. When the food finally came out late, they told me they wouldn't charge for the coffee, but when I went to pay, the coffee charge was still included. I asked about it, and the staff member who processed the payment claimed she had never heard of this offer, leading to a small back-and-forth. I will never return to this cafe and would never recommend it to anyone.