Ferguson Plarre's — Restaurant in Melbourne

Ferguson Plarre Bakehouses is a family owned and operated bakery business based in Melbourne, Australia. The business began as two separate entities (Ferguson's Cakes and Plarre's Cakes) with the families coming together to form Ferguson Plarre Bakehouses in 1980. Ferguson Plarre now has 76 stores across Victoria. In 2012, members of the Plarre family bought out the Ferguson's stake and it is now owned by Ralph Plarre (40%), Steve Plarre (25%), Mike Plarre (25%) and their independent chairman, Rod Douglas (10%). Steve Plarre is CEO. The bakery's family history has links to many of Melbourne's culinary institutions (such as Jimmy Watsons). One of its best-known outlets is in Melbourne's Queen Victoria Market, where locals have purchased the bakery's cakes and pastries for decades. Ferguson Plarre has won over 100 awards for its baked goods including a gold medal in the Official Great Aussie Pastie Competition 2016 for their Traditional Steak & Potato Tiddly Oggie, "Australia's Champion Dairy Dessert" as judged at the Australian Grand Dairy Awards (Chocolate Moussecake) Overall Cake and Pastry winner at the Victorian Baking Industry Awards as judged by BIAV. In addition to these awards Ferguson Plarre has been recognised for its response to climate change through sustainable baking and business practices. In 2007 the bakery opened its environmentally friendly central baking facility in Keilor Park. There, the tier 1 and 2 emissions from every good baked is carbon offset. This offset is achieved by the planting of trees as part of the ‘Ferguson Plarre Forest’. 2009 saw Ferguson Plarre's environmental action rewarded with the Origin Gold Banksia Award for excellence in...

I recently visited Ferguson Plarre's Bakehouse and had the pleasure of being served by Martina, and I just had to share my fantastic experience.

Not only was Martina knowledgeable about the menu, but she also offered great recommendations when I couldn’t decide what to try. I opted for one of the freshly baked pastries she suggested, and it was absolutely delicious—flaky, buttery, and perfectly sweet. Her enthusiasm for the bakery's products was clear, and it truly enhanced the overall experience.

What stood out most, however, was Martina’s exceptional customer service. She was polite, efficient, and went above and beyond to make sure everything was perfect. It’s rare to find someone who brings such positivity and care to their work, and Martina is a true asset to the team at...

I am appalled at their style of doing business. We went on a Saturday morning (7-Sep) to enquire and order a cake for a party on 22-Sep. They were clueless about the size and servings of the cake. We selected three designs and we were told that we will receive a call in 30 min regarding the size and pricing. We were at the mall so we followed-up after 2 hours before leaving the mall about any update. Their reaction suggested that they had completely forgotten about it. They promised a call back the next day before 10AM. When we did not receive the call, we called them up to check and were again promised a call back within 30 min. The call never came. We thank our stars that we did not deal with them after that as we discovered an excellent patisserie...