Grill'd Fairfield — Restaurant in Melbourne

For the most part the food is delicious. I have only ever ordered chicken burgers from them (and once a lamb burger) and they are usually very tasty and succulent, and the sides are similarly enjoyable. Importantly, they have a wide range of options for those of us with strict dietary requirements, and especially good are their gluten free offerings which we have never had any trouble with in terms of a reaction to. Unfortunately, it's not cheap to get the burgers gluten free, and if you are substituting ingredients for others ones (even just the sauce!) it will rack up extra frees. Also, they do tend to struggle with the sweet potato chips, which are often undercooked and/or under-salted. and the eggs are almost always overdone. I've found the snack chip portions are often skimped on, but the full size ones are generally fine.

Delivery orders generally take about an hour or less to arrive after placing, and I live approximately 10 minutes away by car, which I consider to be in good time.

That all being said, they have fairly frequently messed up orders, either wherein a burger has to be discarded because it's incorrect and doesn't meet dietary requirements, or just forgetting to add sides or drinks to the order. I don't really take issue so much with the mistakes themselves as from my understanding, Grill'd workers are underpaid and overworked, but rather the compensation offered for said mistakes. They will get back to you swiftly and politely if you submit feedback on it, but are reluctant to offer an actual refund, instead opting to mail you vouchers that one; are only for a free burger with the purchase of another burger, and two; can only be used in-store at Fairfield specifically within a meagre couple of months after the issue date. If I was able to visit the store myself, I would be doing that instead of getting delivery! This renders the idea of it being actually compensatory rather laughable.

Note: I have only ever ordered delivery from this restaurant, and have never been there in person. For this reason I am unable to comment on the service and cleanliness of the restaurant itself. Delivery orders I place are through the Grill'd website/app itself, not a...

Okay, buckle up burger lovers, because Grill'd Fairfield is not your average greasy spoon. This place is where the magic happens, where burger dreams come true, and where the staff are so ridiculously friendly you'll wonder if they're secretly robots programmed for maximum cheerfulness (but like, in a good way). First off, the food. Holy moly, the food. Imagine a burger so juicy it practically winks at you. That's Grill'd. They use ingredients that seem to have been personally sourced from a magical farm where cows wear tiny hats and lettuce sings soprano. And the chips? Forget those pale, limp excuses for fries you get elsewhere. These are golden, crispy, and seasoned with a spice blend that probably has unicorn tears in it. But let's talk about the real stars of the show: the staff. These guys and gals are like a hyper-caffeinated, burger-slinging superhero squad. They greet you with smiles so bright they could power a small city. They remember your order, even if you're the type who likes to add extra pickles and a side of existential angst. They'll cheerfully refill your water glass even if you've spilled it all over yourself in a fit of burger-induced ecstasy. Seriously, I suspect they have a secret training program where they learn to anticipate your every need before you even realize you have it. "Here's extra napkins, sir, I can sense you're about to embark on a messy but glorious journey with that Mighty Melbourne." Look, I'm not saying Grill'd Fairfield is perfect. Sometimes, the music is a little too loud, and once, I swear I saw a rogue onion ring attempting a daring escape from the kitchen. But honestly, who cares? With burgers this good and a team this awesome, you'll be too busy stuffing your face to notice...

Went on a Sunday afternoon about 1:30pm. We were not greeted as we entered the restaurant. There were a few customers inside when we entered, not busy but the staff seemed to be busy. This not being our first time at a Grilld, we took some menus and sat outside. The girl that took our order was very nice and patient as each burger had changes (e.g no bun, no onions/pickles) Something happened with the screen and she had to put in our order again, remembering it without us needing to say it again. The food took 12-15 minutes to come out, which I think is about average for a Grilld. Especially for one that had become slightly more busy in the last 30 minutes with Uber orders and customers ordering food. 2 of the 4 burgers came out together, then she took our table number away. For a second we thought she had gotten the numbers mixed up since we were still waiting on half our order. But she came back with the rest of our food. I ordered the Bonfire BBQ on traditional without onions and pickles. When she put it down in front of me she said "here's your cheeseburger" Only the meat patty and cheese was visible when looking at the burger, but I checked and it was the right burger (without onions and pickles) they had just been a little light on the sauce. She would have seen the docket for the table, and should've known it wasn't a cheeseburger. All of our order was correct, well cooked and yummy. Our table was not checked on, the red rod on our table was not flipped to white. Other than a few minor things it was a good meal at...