Gyoza Gyoza - Chadstone — Restaurant in Melbourne

Made a booking through their main centre a week ago for a table for dinner and turned up at the door and was greeted by one of their new staffs, Rista and was told they don't have our booking. When asked what they can do to sort out the confusion, she literally said there was nothing she could do. When asked if she could speak to her manager or ask her manager to come or even call the main centre (where their bookings were taken) to have things sorted out, she flatly refused. She kept saying she was a new staff there and was unable to help us unless we were willing to wait around for a table to be available. It was utterly frustrating that she couldn't be more helpful to ask for help or direction from her manager or to call the main centre but instead directed me to call to sort things out instead. Whilst she may be new, there was simply no excuse and appalling service that she couldn't seek help but instead told us that there were other customers she needed to attend to and chose to ignore us. An otherwise lovely night out for a birthday dinner ended on a sour note and how disappointing was that. Having spoken with their main centre, their store manager Jenny gave me a call back to acknowledge their stuffed up on our appointment and miraculously was able to promptly offer us a table. Unfortunately, by that time everyone was no longer in the mood to dine there anymore. This unpleasant experience has left a bitter taste in everyone's mouth. There was simply no way to mistreat a customer like that and we can only hope that they will re-educate their staffs in particular the newer ones to better equipped with better customer etiquette for a warmer and more genuine reception at the door. If it is an honest mistake on your part then own it and rectify it for the customers and that's not too...

First of all i am logged in via my partner's gmail.

After dining with you on the 18\04\2022 (Monday), i was extremely disappointed by the service that i received.

My friend and I ordered a porterhouse each and after waiting a while for our order the waitress returned to say there's no other steak besides the wagyu available and asked if we would like to replace it. We agreed (as obviously we were told there were no other steaks). Upon finishing our meals we went to pay and were told that our bill came to $184.36. When we questioned this, we were told that the steaks were then charged at $70 each. No mention of this or a price increase when the waitress changed our order, and having the menu's already taken away we had no idea of the cost and would not of purchased it. Especially being a measly 200 grams. We had budgeted at the $35 per steak for the porterhouse.

We should of been told of this price increase, especially having no idea of the cost of the "only" steak available.

I have frequented this venue, and brought numerous others with me on a frequent occasion but will now not be returning. I am extremely displeased with the service and lack of information from your staff changing my order and find it quite unacceptable that the only item you have available (which we were told after quite a wait after our orders were placed) is the highest costing item on the menu and not being...

Went with a party of 4 and was told they didn’t have seats inside which was fine and we were happy to sit outside, the staff member that sat us down was rude and clearly was annoyed by us just being there. He gave us the menu and then went to the table next to us and was apologetic to them for not being able to come and speak to them sooner while saying, “people just busting my _!” My partner asked him if we could get an extra chair as we had 4 people sitting in a 3 people outdoor bench. He said there were no chair to offer while we saw plenty of chairs at tables where there were only two people sitting and eating with 2 extra chair just sitting there. Still putting up with the attitude we asked for an extra table which he offered to help with but after the customer service that was provided by him it just put us off our appetite. Perhaps hiring people that wanna work and are happy to help with customer service would have made our...