Secret Kitchen Noodles & BBQ — Restaurant in Melbourne

As a group of three we were planning to yum cha (only want yum cha) somewhere until we found Secret Kitchen. Have been dining in other secret kitchen before and there is no problem to still offer yumcha in such a compact instance. Given a smaller yumcha menu, we only ordered a few dishes out of a few other choices (around 10/11 options in total) to have more food else where later. And here is where all the “professional customer service” kicked in…

The old lady reacted slightly to our smaller order, followed by tossing the tocket on our table. Being very few table dining in the shop, clearly their steamer dishes were not quite ready, so took them longer to serve (15mins, which is fine). The lady served two bamboo steamers in a stack each of the time and just placed them on the edge of the table without even separating them… of course no nice vibe coming with them… Until one of our friend kindly ask about whether there was actually dish in the bottom steamer when she was serving the second stack, we got told that there was food there and we just need to help ourselves… I was hopeless to her professionalism at that point of time and decided not to carry this negativity to ourselves.

I’m stating everything happened to us and let ppls to make there own judgement. To me they could have done a better job sharing...

This restaurant does not even deserve a 1 star rating.The old man who took our orders was extremely rude, it was disgusting and appalling to see and experience especially when me and my family were with two kids. My family member started ordering and initially asked, 'for how many people is the fried rice plate for? He immediately responded with this; 'I don't know how much you eat'. My family member went on with another order which was a 3-combination dish and asked him nicely as it was our first time to dine there. He then proceeded to reply with with a very aggressive tone and body language it's on the menu! Here!' (as he pointed aggressively to the menu) 2 dishes came and was put on our table but we politely informed them that we did not order the 2 dishes. Another staff member went and grabbed the dishes from our table and left. We then kept waiting for the rest of our order after waiting a while. It turned out that the old man who took our orders did not put in 3 of the dishes that we ordered. Not a single word of apology was said. Food quality was close to average, in my honest opinion but it was the old man's disgusting attitude towards us that made us very...

If there is a negative score, I would definitely go for the negative score! I often bought some takeaways from this place and asked for putting two chili sources (very small boxes). Today, they (an old lady and an old guy speaking Cantonese) asked for extra $2 for the chili source, saying they always only offered one for free. However, the fact is that in the past (even last week) there is no issue to ask for two sources. I told them that I just bought something two days ago and got two chili sources and then the old guy changed his saying, mentioning they just changed the rule. The worst thing is that the old guy kept touching my shoulder and also toughed my phone (maybe he thought I was shooting a video). I can understand if this place always sticks to the rule or maybe changed the rule "yesterday" as long as this can be politely explained (which is not the case). If you had ever bought something from this place, you know how small the source box is. If you typically prefer more than one source and would NOT like to pay extra $2 for the additional one, you might not want to go there any...