KFC Highpoint II — Restaurant in Melbourne

After waiting in line for 30 minutes during peak hours, I was eager to enjoy my take-away, which was supposed to be 3 ORIGINAL TENDERS. However, upon opening the box at my office, I discovered only two pieces of poorly prepared chicken—bony, greasy, and not up to the expected quality. I was surprised that such a simple order could be so wrong! If you were unable to fulfill the order for 3 ORIGINAL TENDERS, it would have been appreciated to be informed before completing the transaction. Taking a customer's money without providing the expected product, and worse, substituting it with subpar leftovers, is not the kind of service...

I wish I wasn’t inclined to give this store any stars at all. I have been here multiple times and have witnessed what I could only describe as child abuse. Kathy is one of the owners of this store and has screamed at her underage staff relentlessly. I’ve seen staff whom have served me on the verge of tears because of this. She does not care if it is in front of customers nor if the staff are doing their job. I have heard her yell slurs and swear and this is no way to be treating workers. I will not be returning here and don’t advise visits...

Ordered a zinger box and just popcorn chicken. Didn’t give us the popcorn chicken so we asked for it, but they ended up giving us a condensated, cold go bucket which is not what we ordered. We went up to ask for the correct order and the Indian manager was extremely rude, rolled her eyes and said ‘if you don’t know anything don’t say’ (which idek what that means) and then SLAMMED another go bucket across the counter at us (which again was the wrong order).

So rude and incompetent and wasn’t...