Top Tea — Restaurant in Melbourne

Overall! Super bad customer service! Of course the tea quality is not good as usual! Super average!!! Sometimes they even make it wrong! They charge more than other bubble tea brand! You’re not worth me to wait for over 30mins! Won’t come back ever again!!!

Super disappointed as a regular customer, today we waited over 30 mins to get one cup of bubble tea and the staff member (in black jumper that is a bit chubby) was super rude. She said “didn’t we tell you how long you should wait?” I said “No! You didn’t.” Another staff member (in black jumper) even yelled from the back. I even asked how long it would be after 20 mins waiting and the staff just said it’ll be a while but not giving an exact time. After talking to some other customers they said they had been waiting for over 30 mins even 40mins to 1h, I heard there was something wrong about the sugar making and people started getting refunds from them because of the long waiting. Finally when they started handing out bubble tea and I saw some customers ordered before me got their tea and left, I asked the staff again where is my tea and how long it would be ready? Then three staff was looking for my tea and they couldn’t find it because they haven’t started making it!!! I was going to get refund but one of the staff just scrunched up my receipt and started making my tea!!! ...

I never jump on google just to complain about a drink, but thanks to topetea boxhill for ruining my favorite drink at toptea, and my day experience yall. $12 today was a solid stole. I was looking forward for my pecan top, its all i wanted when ordering this drink, but i got NO PECANS but alot of pecan skins, thats has no crunch and flavor at all, ruining the whole texture and flavor of the drink, and is just annoying to to chew on. I did not ask the staff about this because i thought pecans would be underneath the flakey powdery skins, but no. Also ur staff attitude is the worst comparing to all the milktea stores ive been to in Melbourne, the staff who took my order could not hide abit of her impatience, as if she’s superior 😅bro i just wanted to order a milktea, the one and only role that u had was take my order, and just go on, if u cant even put up with a normal customer for 1 sec when u take their order, then get out of hospitality and do something else, its not my fault u hate ur job😅😅😅 I was once spoiling toptea for its flavor, but the continued worsening is very much...

Top Tea has always been my all time favourite milk tea place in Melbourne as they have flavourful drinks compared to other shops I have visited. They use quality ingredients and the quantity is enough to have the flavour that I wanted. They have seasonal drinks which can be a bummer since you have to wait for them to be available on that season again. Fortunately, their regular drinks are also good like the strawberry yogurt and creme brulee milk tea. I have always loved their mango series during the summer and their black sesame soy during the autumn season. The only thing was waiting for your drink can take a while as they always have customers especially during a busy period. I would advise to go window shopping in nearby stalls or buy what you need to lessen the waiting time.

Overall, I recommend visiting this shop when you are a fan of milk tea and around the area. They also have other stores in Melbourne which...