Horizen Cafe — Restaurant in Northern Territory

When staying 7 days,included is a limited $22 breakfast or lunch allowance.The first breakfast was 2 pancakes, served cold with half a strawberry, and 4 small blueberries,butter, and syrup The second breakfast a few days later,my daughter asked for bacon & eggs with no tomato(allergy). I asked for warm pancakes with the fruit and syrup,without ice cream option.My plate came out with half a cherry tomato and 1 spinach leaf. I advised staff at the counter what I had ordered.An asian woman standing next to me got involved and checked reciepts. I explained again what I had ordered.The woman used her bare hand to scrape the tomato & spinach off my plate while telling the staff to replace it with fruit.I asked staff to change my plate because she had touched it.The woman then yelled out to the staff to change the plate. It was disgusting behaviour. We did not have breakfast there every day, and some days, there were one or two customers only. The last breakfast option was 1 piece of thick toast with jam with 2 butters and 1 container of fruit(yep, got the tomato & spinich again) One lunch option picked was bruchetta when you're not really having bruchetta, when at least one main ingredient is missing, e g., basil. It was chopped up tomato and onion on sourdough....

Based on the photos on Google, I assume this was a buffet joined with the hotel prior to covid. It is now a café.

Unfortunately, the food provided at this "café" is quite clearly pre-made and then reheated upon order.

The luke-warm pancakes with bacon are served on a small plate with bacon on the side and airplane style butter packets and maple syrup. You have to assemble it yourself.

There is no table service provided. All food is ordered and paid at the counter, with a buzzer for collection. Plates must be returned to a drop off point before leaving. This means the tables are rarely cleaned between customers.

The quality of food at other restaurants within the Darwin CBD is far superior and is...

The Cafe has set menus, priced at $18. They seem unable to change from what is advertised, asked for the Zen Big Breakfast with scrambled eggs told I can't do this as comes with poached eggs but if I want scrambled eggs with bacon and sausage (which comes with the Zen big breakfast) I have to order the $18 scrambled eggs and add the additional extra, it seems rather strange that in order to get the breakfast I want have to pay almost double just for...