Gloria Jean's Port Macquarie (The Ritz) — Restaurant in Port Macquarie

The customer service was extremely poor and the cashier answered her mobile phone mid way through me ordering. I bought a gluten free chocolate banana bread and it got put in the oven that looked extremely dirty without anything underneath it and i am coeliac so it could have made me extremely sick. I did not eat it because of how poor the cooking conditions were that i was seeing standing there watching. The girl did not even greet us as we walked in also bought a spinach and feta roll that got microwaved and then put in the same oven next to the gluten free banana bread which could also have contaminated it. The banana bread was rock hard when i got it and i chucked it in the bin because i was not risking getting sick. i was extremely disappointed with the customer service we experienced and will not be supporting gloria jeans again due to the horrific conditions experienced. i would give a zero star...

It seemed that the café had brought in relatively inexperienced young staff at the last minute to manage operations. During the billing process, I was nearly overcharged; however, the manager, who was diligently overseeing the transactions, promptly identified the discrepancy by cross-verifying the system entries and corrected the bill before I proceeded with the payment. I truly appreciated the attentiveness and professionalism displayed in handling the situation.

The food was served promptly, at an ideal temperature, and the flavors were exceptionally good. On the other hand, the Oreo chillers were quite disappointing; to be candid, even rainwater might have offered a more satisfying taste. Despite this minor setback, my overall experience was positive, and I would still recommend the café to others, especially for their food and the...

I would give this place a zero if there was an option. The girl on the till clearly not interested in doing her job. Lazy customer service. I placed my order - had cash and loyalty card, ready to hand it over. The cashier refused to scan my loyalty card, stating she already put the order through as “eftpos”. I requested her multiple times to start a new transaction (I’m paying cash !!!) and scan my loyalty card. She appeared so lazy and didn’t feel like doing it. I took my money and went elsewhere. She didn’t offer any solution; no apology, no nothing. They don’t care about customers, yet alone even “act” like they care. Big thumbs down I even complained to head office and they gave a generic reply with no apology. How ridiculous. Franchise owner should re train their staff or perhaps...